Job Description
This is an exempt level position.
Position Summary:
The Lead Night Transportation Dispatcher will perform many administrative functions in their interaction with truck drivers, as well as internal and external customers. The work schedule for this position will be second or third shift and cover holidays and weekends.
Job Responsibilities:
- Supervise group of night dispatchers
- Develop/execute reporting tools and ways to improve the Driver - Dispatch experience
- After hours calls and support
- Manage a high volume of incoming calls and respond appropriately to plants and customers
- Reporting, Execute and Tracking of individual and team GOALS
- Retrieve Driver/HOS information using the Dispatch System
- Communication with truck drivers, as well as internal and external customers
- Make decisions regarding coverage for breakdowns and delays
- Effectively manage customer add-ons
- Coordination of replacement driver for driver call offs
- Create and distribute the driver schedule daily
- Willingness to work additional hours to cover vacations, as well as flexibility to cross train throughout our Trucking structure
- Ideal candidate should possess strong people and problem solving skills with the ability to multi-task
- Completion of some college level courses with a bachelor’s degree or experience preferred.
- Possess excellent communication skills, customer service skills, as well as a motivated personality with a willingness to take initiative
- Proficient in the use of a computer with experience using Microsoft Word, Outlook and Excel preferred
- Flexibility to work additional hours is required to cover vacation time of a team members
- Must be able to hear and speak clearly; read, comprehend and communicate, orally and in writing in order to effectively communicate in person or by phone.
- Position requires sitting for prolonged periods of time, heavy phone use; standing, bending, kneeling and operating a keyboard
- Able to travel some
ADM requires the successful completion of a pre-employment drug screen and a background check.
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Enriching the quality of life for the world begins by taking care of our colleagues. In addition to competitive pay, we offer a comprehensive total rewards package to support your well-being, including:
- Physical wellness – medical/Rx, dental, vision and life insurance; on-site wellness center access or gym reimbursement (as applicable)
- Financial wellness – flexible spending accounts, 401(k) with matching contributions and cash balance plan, discounted employee stock purchasing program, disability, workers’ compensation, legal assistance, identity theft protection
- Mental and social wellness – Employee Assistance Program (EAP) and Employee Resource Groups (ERGs)
- Paid vacation time, plus 11 paid holidays and one paid personal day
- Adoption assistance and paid parental leave
- Tuition assistance
- Company-sponsored training and development resources, such as LinkedIn Learning, language training and mentoring programs
Diversity, equity, inclusion and belonging are cornerstones of ADM’s efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments — environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.
We are committed to ensuring all qualified applicants receive consideration for employment regardless of race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.
We welcome everyone to apply, especially those individuals who are underrepresented in our industry, as we strive to ensure our workforce represents the world that we help to feed: people of color, women, gender non-conforming, LGBTQIA+, veterans and persons with disabilities. For more information regarding our efforts to advance Diversity, Equity, Inclusion & Belonging, please visit our website here: Diversity, Equity and Inclusion | ADM.
About ADM:
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