Transportation Dispatcher

G&D Integrated is growing in the Southeast Region!

We are currently searching for an Operations Dispatcher to join our Lexington, SC team! This position is in a fast paced environment that requires the ability to learn quickly and adapt to changing circumstances rapidly. Problem solving and the ability to think on your feet are a must to be successful in this industry. G&D promotes a hard-working, fun-loving office environment with a family type atmosphere.

Primary job duties of the Operations Dispatcher include:

• Ensures efficient, daily execution of dispatch and planning processes in order to meet customer requirements as well as organizational goals. Things will change at a moment’s notice causing you to make split second decisions and adjustments then relay those changes to teammates, drivers, and customers with real time problem solving.
• Serves as first point of contact, answering phone calls from drivers, customers and other internal or external business partners.
• Proactively and accurately places outbound calls and emails to provide updates on driver arrival, departure, detention, or rescheduling. Relaying breakdowns to the maintenance department.
• Plans, builds, and finds shipments for drivers to ensure the fleet has adequate volume to meet revenue targets each month.
• Updates shipment status on customer portals throughout the day.
• Anticipates, accepts, appoints, and dispatch shipments in TMS.
• Identifies opportunities to optimize driver productivity and customer satisfaction through routing efficiencies.
• Makes decisions about daily workflow issues and proposes solutions as needed.
• Monitors driver time off requests to maintain accurate availability and compliance of the driver workforce.
• Serves as part of the rotational after hours dispatch team.

Minimum Qualifications:

• High School Diploma is required
• Experience working with drivers is preferred
• Knowledge of DOT rules and regulations including but not limited to Hours of Service
• Strong attention to detail
• Ability to multi-task
• Strong customer service skills
• Excellent interpersonal communication, problem solving and customer service skills are a must
• Experience using standard office equipment and Microsoft Office Applications such as Word and Excel are a must
• Experience using Dispatch Software and DAT a major plus
• Highly organized in prioritizing work, multi-tasking and consistently meeting deadlines within a fast-paced work environment
• Hard working, people person, who likes to solve problems and who is able to deal with high phone call volume and answering the phone

Job Details:

• Location: Lexington, SC – Onsite (1828-A Two Notch Rd, Lexington, SC 29073)
• Employment Type: Full Time with Benefits
• Pay Range: Based on experience ($40,000 - $60,000)