Transitional Housing Case Manager

Housing Works requires employees working in our Health Services division to be fully vaccinated against COVID-19, unless approved for a legal accommodation. If you need an accommodation for any reason, including related to this job requirement, please contact Human Resources.

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Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy. Housing Works established New York State's first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. For more information, visit www.housingworks.org
Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services. 
Benefits:
We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.
Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
This position is included in a bargaining unit of Housing Works' New York City employees represented by a labor union known as the Retail Wholesale and Department Store Union ("RWDSU"). Accordingly, the RWDSU has the exclusive right to bargain over the terms and conditions of employment related to this position and this position may become covered by the terms of a collective bargaining agreement (a "CBA") between Housing Works and the RWDSU
Compensation Range: $20/hr - $25/hr commensurate with experience
Overview: 

In collaboration between Housing Works Inc. and the Mayor's Office of Criminal Justice (MOCJ), the Emergency Hotel Program will provide individuals involved in the criminal legal system experiencing housing insecurity, or chronic homelessness, with emergency housing placement and reentry support services. This housing program operates utilizing hotels across NYC boroughs and offers medical, behavior health, reentry support services, connection to additional health and wellness services and housing placement assistance to residents enrolled to promote positive reintegration to the five borough communities, reduce recidivism and build stronger, safer communities. Reporting to a Case Management Supervisor, the Case Manager will be primarily responsible for conducting psychosocial assessments with newly enrolled clients, co-developing treatment plans, assisting with obtaining and retrieving vital documents, assist with enrollment in benefits and entitlements and preparing or gathering clients documents needed for housing placement. The Case Manager will have experience working with individuals who are justice-involved, knowledgeable of NYC resources, knowledge of the criminal legal system and case management experience.

Responsibilities:

• Manage a caseload of approximately 35-45 clients enrolled in the Emergency Hotel Program.
• Conduct psychosocial assessments with all newly enrolled clients.
• Co-develop Treatment Plans with clients assigned to caseload and review every 30 days.
• Meet with clients regularly in accordance to program workflow and contract deliverables.
• Assist clients with obtaining, or retrieving, vital documents such as a government issued IDs, social security cards, birth certificates, etc.
• Assist clients with benefits and entitlements.
• Assist with gathering all documentation and assessments needed for clients and Housing Specialists to apply for subsidized housing or other, more permanent housing.
• Participate in case conference meetings, staff meetings and other agency meetings.
• Connect clients to internal and external health, wellness or other support services.
• Complete required data entry and program outcome tracking as required for contract compliance.
• Submit daily, weekly, monthly and ad hoc reports in a timely manner.
• Provide clients with appointment reminders as needed.
• Promotes Housing Works' core values in day to day activities.
• Performs other tasks as assigned by supervisor
• Provide culturally competent services in accordance to Housing Works policies and practices.
• Engages in advocacy efforts as outlined in Housing Works' and the Justice Initiatives Department policies.
• Promotes Housing Works core values consistently.
• Ability to work with clients with diverse clients with varying levels of service needs.
• Works collaboratively with other team members within the Justice Initiatives Department and cross-agency.

Other functions that may be required with this position include:

• Attend and participate staff meetings and trainings as scheduled.
• Responsiveness to emails, texts and phone calls.
• Ability to adapt and successfully uphold job functions in a full remote workforce or hybrid in-person remote workforce environment.

• Bachelor's Degree required in social services, psychology, social work or other related field.

The following are qualifications and requirements of the position:

• Experience providing case management or direct client service.
• Experience working with criminal justice involved population, as well as substance use and mental health issues.
• Strong written documentation and communication skills
• Good problem-solving skills and ability to work autonomously
• Microsoft Office Suite, particularly Excel, required
• Ability to obtain and maintain DOC clearance.
• Experience utilizing EMR systems.

The following additional competencies are viewed as important to success in this position:

• Preferably bi-lingual in Spanish.
• Excellent written and oral communication skills.
• Excellent or proficient technical skills to perform tasks related to Microsoft Office, email and case management systems.
• Ability to work independently and collaboratively with the team.
• Dependability and reliability to arrive and depart timely for scheduled shift.
• Ability to lift 10 + lbs.