Transitional-Age Youth Lead Case Manager

Position Title: Transitional-Age Youth Lead Case Manager

Reports To: Leadership &STAY FLY Programs Manager

Community: San Mateo County

Office Location: Redwood City, CA (up to 50% hybrid role of in-person and remote)

Compensation: $27.01/hour (approx. $56,180/year), generous benefits package

Status: Full-time, non-exempt 

Program Summary

The STAY FLY Program builds agency, self-sufficiency, and self-advocacy in transitional-age young adults between the ages of 18-25 while decreasing their likelihood of deeper justice system involvement. 

Transitional-Age Youth Lead Case Manager - Position Summary

The Transitional-Age Youth Lead Case Manager will offer structured support and guidance to justice system-impacted transitional-age youth (TAY) between the ages of 18-25. In addition to facilitating legal education workshops, the Transitional-Age Youth Lead Case ManagerCase Manager work with young adults to set goals around education, employment, and building life skills in order to prevent future system involvement. The Lead Case Manager is additionally responsible for supporting the planning and execution of pro-social and civic engagement events for young adults, as well as engaging in community meetings and events that serve FLY’s youth population.  

Position Responsibilities

Provide Case Management, Coaching, and Advocacy for Young Adults

• Provide case management and coaching for 2-3 hours per month depending on the program phase for a caseload of up to 15 young adults
• Develop individualized development plans to support young adults in building social emotional and self sufficiency skills to achieve goals around education, employment, decreased justice system involvement etc.
• Respond to young adult crises and basic needs supports utilizing community services and resources
• Support young adults with systems navigation by attending education meetings, court hearings, preparing court reports, and engaging in community partner meetings
• Document all client interactions including case notes and case management progress into internal tracking database, Efforts to Outcomes (ETO), and maintain thorough case management paperwork in client file
• Compile relevant data for program funding sources related to young adult and/or program successes, highlights, or challenges

Facilitate Law-Related Education Workshops

• Lead the coordination and facilitation of weekly law-related education workshops and maintain positive relationships with young adults participating in the workshops
• Administer necessary program evaluations and surveys at the beginning and end of workshop cycles
• Incorporate strategies into weekly workshop facilitation for recruiting young adults into case management
• Provide additional resources to young adults who participate in the workshops, but may not be eligible for case management services
• Lead curriculum training sessions for staff and volunteer facilitators, as needed. 

Facilitate and Plan Program Activities in Collaboration with Program Team

• Execute group events for young adults who participate in the program via the caseload or workshops in collaboration with the Program Coordinator
• Provide updates to young adults on caseload about upcoming events and collaborate with the program team to ensure attendance at group events

• Provide and coordinate transportation for young adults to and from activities and events

Collaborate and Engage with Education, Community, and System Stakeholders 

• Participate and engage in education, community, and systems meetings/events to understand the needs of the community in which the young adults live
• Maintain positive relationships with education, community, and system providers, including probation officers and community-based organizations
• Lead efforts supporting young adults in participating in community spaces that allow them to elevate their voice, engage in advocacy, celebrate their accomplishments, and take action on issues impacting young adults and the community
• Support the Programs Manager with external presentations about the STAY FLY Program and represent the agency at community meetings, as needed

Other duties as assigned and needed, which include supervision responsibilities. 

Compensation & Benefits

This position is a full-time non-exempt role at a rate of $27.01/hour with differential pay options based on an advanced degree and, when applicable to the role, speaking another language. Our Total Rewards Package also includes the following: 

• Use a FLY-provided stipend towards various healthcare insurance options, dental, vision, retirement, life insurance policy, FSA (flexible spending account), dependent care, and more!

• 10+ PTO Days

• 12 Holiday Days

• FLY provides 3-4 additional "rejuvenation days off" twice per year in July and December 

• Wellness Funds ($325/year)

• Professional Development Assistance ($200/year)

• Acupuncture and Chiropractic Care. 

• Employee Assistance Program (paid for by FLY)

• Yearly Staff Retreat, Team “Dayaways,” Summer BBQ, and other FLY Events. 

• Customize your Work Schedule (dependent on supervisor approval based on positional and departmental needs)

• Hybrid of In-Office and Remote Work (frequency of required in-person work is dependent upon the role)

• 8 Hours of Civic Engagement

• Mileage Reimbursement. 

At FLY, we have adopted a no-negotiation policy. This policy reflects our commitment to equity and ensuring that the offers we make to our candidates reflect competitive and appropriate compensation given the market and the role.

Our Commitment to Diversity, Equity, And Inclusion

At FLY, we embrace a diversity of identities, beliefs, thoughts, and experiences. We commit to creating an organizational culture of equity and inclusion to better serve our youth and communities. FLY is an Equal Opportunity Employer. We strive for an inclusive culture and a staff team that reflects diversity. Applicants for all job openings will be considered without regard to age, race, color, religion, sex/gender, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. We strongly encourage women; people of color, people who identify as part of the lesbian, gay, bisexual, transgender, and queer communities; people with experience in the juvenile justice or criminal justice systems; and people with disabilities to apply.  Fresh Lifelines for Youth is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or accommodation due to a disability, please contact us at (408) 263-2630 or compliance@flyprogram.org

COVID-19 Vaccination

At FLY, we are committed to the safety of our employees, clients, and all others who enter our workplace. As such, FLY would like to make clear that the COVID-19 vaccination is a condition of employment. However, FLY does allow staff to apply for exemptions based on medical history or sincerely held religious beliefs or practices. This must be approved through FLY’s compliance department. If you have any questions or would like to learn more, please contact us at (408) 263-2630 or email compliance@flyprogram.org

What to expect

• Application with 8-10 questions and an applicant screening question. 

  • No Cover Letter Required

• 2-3 Interviews (for many roles, at least 1 would be in person)

• Meet w/FLY youth

• Work Product (Done in advance of the Final Round Interview)

Position Requirements

The ideal candidate will have a deep commitment to equity, social, racial, and economic justice. They will be adaptable, energetic, and an outcomes-oriented self-starter who brings a creative approach to solving problems. They will be confident in their ability to deliver effective program implementation and high quality services for youth. The candidate will have a proven ability to engage, motivate, and inspire others to action. The candidate will believe in FLY’s vision and mission and will resonate with FLY’s values: accountable, dedicated, respectful, equitable and just, loving, innovative, hopeful, and youth-centered.

Note: no legal background is required for this role

Core Competencies: Skills and behaviors that FLY expects and develops all staff to exhibit across all positions at various levels of proficiency (early stage, intermediate  and advanced) 

• Cultural Responsivity: Demonstrates an openness and commitment to equity, justice, and belonging. This includes being aware of one’s own bias and privilege, building an understanding of systems of oppression, and valuing diverse perspectives; you take actions to learn and contribute to an environment that creates power-sharing, access, and opportunity within our community.

• High Quality: The ability to own your work, be accountable, and take initiative to produce high-quality results. This includes setting and achieving standards that demonstrate a high level of care and commitment to our mission, our population, our colleagues and our partners.

• Collaboration: The ability to work effectively within a team and intentionally across teams to contribute to FLY’s mission and agency goals. When working with others, you exercise your strengths and build on the strengths of others.

• Communication: The ability to convey information effectively with consideration of the situation and audience. This includes communicating clearly with people of different backgrounds and cultures in which you demonstrate self-awareness, empathy, and active listening. 

• Problem Solving: Applies critical thinking to problem solving that considers multiple perspectives and actively identifies creative solutions to address individual and systemic challenges. 

• Adaptability: The ability to adapt and respond to change effectively. This includes engaging in continuous learning, maintaining a solutions orientation, and proactively seeking opportunities to be supportive of change that  best serves our mission.

FLY’s Leadership Competencies: Skills and behaviors that FLY expects and develops all staff in Leadership positions to exhibit across various levels of proficiency (early stage, intermediate  and advanced) 

• Emotional Intelligence: Demonstrates self-awareness and the ability to process one’s own emotions and the impact and influence on others. This includes maintaining a compassionate and authentic perspective of issues and information that allows you to effectively work through challenges with teams and to respond with empathy.

• Change Management: The ability to recognize a need and assess the readiness for change. This includes effectively promoting and building commitment toward change and successfully guiding your team through the implementation process. 

• Strategic Decision-making: Effectively structures and facilitates inclusive decision-making processes. This includes responsibly making informed decisions to improve organizational health and impact through the use of key information to problem solve and to identify equitable solutions.

• Develops & Motivates Others: Motivates, inspires and supports teams and individuals through strong coaching, mentorship, and targeted development activities. Builds healthy and effective teams through regular feedback, collaboration, role clarity and conflict resolution.  

• External Relationship Builder: Invests in and builds strong, trusted and ongoing relationships with external partners and cultivates new relationships. This includes the ability to analyze and understand relationships as a strategy for achieving the mission, which often means navigating complex relationships while anchoring to FLY’s values.

• Project Management: The ability to create project plans, implement plans with effective delegation to team members, and manage those plans to intended impact, while adjusting the course when needed. This includes managing at various levels of complexity and scale, as well as anticipating potential barriers and evolving plans to achieve the desired impact.

Note on Qualifications: In FLY’s quest for an equitable hiring process, candidates are encouraged to apply even if they feel they only meet 75% of the position requirements.