Lead Case Manager

Responsibilities:

• Serves as the Single Fixed Point of Responsibility (SFPR) for the coordination of care for each veteran in their case load. Coordinates with Program Manager, Peer Support & other providers.
• Creates individualized housing plans, supports and monitors progress in achieving goals per VASH CM Model.
• Provides ongoing support and crisis intervention as necessary.
• Work collaboratively with treatment team members including: Clinical Supervisor, Peer Support Specialists, Volunteers, and Psychiatric Consultants in a helpful and supportive manner, in order to provide coordinated care that is consistent with the VASH program philosophy and physical/mental health recovery.
• Completes all charting and documentation requirements as required in order to remain complaint with program and funding reimbursement guidelines. This includes completing all assigned intake documents, discharge paperwork, daily progress notes and units of service logs within the specified timeframes.
• Ensure data quality, accuracy of client files and records, complete paperwork and comprehensive outcomes tracking in the areas of housing, case management, savings, job attainment and retention, (if capable of working), goal setting and client progress, program intake and exit, meetings, support groups, referrals and other related activities and client interactions for internal and external purposes including: coordination of services, program impact evaluation, and compliance.
• Maintains client files through the appropriate client records and HOMES systems and maintains ongoing files.
• Communicates with Program Manager, NDVETs Senior management, VASH Supervision, as appropriate on barriers or challenges to the effective delivery of services.
• Participate in conferences, workshops, special projects, staff training and other duties as assigned.

Required Skills

• Possess excellent organizational skills, time-management, ability to multi-task and demonstrate initiative and follow-through. Be detail-oriented, able to set priorities, meet deadlines, maintain a professional attitude, conduct and appearance at all times.
• Skilled in motivational interviewing, ability to effectively work in a harm-reduction environment.
• Working knowledge of community resources, as well as, experience working with a multidisciplinary treatment team.
• The ability to interact and support staff and clients with a diverse cultural, ethic and economic backgrounds.
• Proficient in basic office software including word, excel, outlook and HMIS and other related social services data collection programs with the ability to write business correspondence and present information in one on one and small group settings.

Education & Experience

• M.S. or M.A. in related area of study for this position is preferred.
• Three years of experience working with Homeless, Veterans and/or experience with a therapeutic community preferred.