Lead Case Manager

Education: Possession of an advanced degree from an accredited college or university with a major in an applied behavioral science, preferably social work. 
Experience: A combination of three years of case planning, case management, and fieldwork in a public or private agency as a Case Manager or closely related job title. A combination of two years of experience with supervision, policy, compliance, or working in a lead capacity providing case management and/or social services. 
 

 JOB DESCRIPTION 
Under general direction, plans, organizes and directs the work in a unit of professionally trained Case Managers performing social studies, formulating and carrying out difficult social treatment plans, or complex specialized services assignments. Responsible for coordinating case management and safe and timely release services and supervising the work of other Case Managers. Performs other related duties as required. 

ESSENTIAL FUNCTIONS 

•    Plan, assign, and direct the work of a unit of professionally trained Case Managers performing difficult or complex casework in such areas as adoptive placements, protective services, home studies, and foster care.
•    Assist in the development of community resources for all programs; assist and participate in the development of in-service training and staff development programs.
•    May direct the work of Case Managers performing the more routine assignments.
•    Make or review decisions on difficult casework matters involving the casework being performed under direct supervision.
•    Evaluate the effectiveness of policies and procedures.
•    Represent the agency at conferences and address concerns raised by groups relative to assigned areas of responsibility; may represent the agency on matters relating to the service aspects of programs.
•    Evaluate the performance of subordinates and take or recommend appropriate courses of action.
•    May direct and prepare research studies and reports.

•    Frequently conduct field visits, attend meetings and trainings away from the home office.
•    Depending on assignment, may conduct visits to out-stationed staff at remote locations.

•    Data entry of complex and lengthy narratives into a client complaint database.
•    Maintain quick response time to heavy email volume
•    Other duties as assigned.