Training & Development Specialist

Job Title : Training & Development Specialist

Length of Assignment: 3+ Month (with possible extension)

Location : Oakland, CA

Shift : 8:00 am - 4:30 pm (includes a 30 min break)

Job Description:

Job Summary:

Under general direction, the Training & Development Specialist (TDS) has three key responsibilities:

1.Ensure that technical and computer-based training is effective and useful

2.Support ongoing clinical education and training with LMS management

3.Provide communication support and review to include writing, editing, brand formatting, marketing, and publication assistance for abstracts, articles, presentations, and Department training.

The TDS does this by focusing on five core activity sets:

(1) Serve as a key training development, delivery, and content resource

(2) Provide final review for all publication materials pertinent to the Department of Clinical Education

(3) Ensure appropriate on-boarding process and socialization for new employees to LMS/NNO

(4) Oversight of patient/family education materials content

(5) Perform related duties as required.

Qualifications:

• Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.
• Education: Bachelor's degree in business, communications, healthcare, or related field. Master's degree preferred in IT, business systems, training, organizational behavior, or organizational change.
• Minimum Experience: Five years designing, developing implementing, and evaluating training (using adult learning principles) and providing on-going project management support with learning systems ( e.g., Oracle); at least 1 year of experience working with an LMS system. One year experience training and support for continuing education and process development.
• Minimum Experience: Two years working with content authoring tools such as Captivate, Camtasia, Jing and/or other content development tools.
• Previous experience working closely with/or training clinicians in a hospital or outpatient setting, or clinical experience in a hospital or outpatient setting as a Medical Assistant, Nurse, Therapist, or Physician is desired.

Knowledge, Skills and Abilities

• Ability to engage all levels of LMS users from basic (exercises patience) to advanced (uses them to assist others and reinforce their quick grasp).
• Ability to multi-task; able to handle competing demands and react quickly to issues, preferred.
• Ability to show product linking learning objectives with modules.
• Act in an appropriate and professional manner as defined by the company's Standards of Behavior, Policy and Procedures, and Scope of Services.
• Communicate effectively, (can be easily understood) concisely and efficiently.
• Correct business English, including spelling, grammar and punctuation.
• Current office administrative practices and procedures.
• Demonstrate skill and/or coursework illustrating instructional design principles and application of adult learning theory.
• Establish and maintain effective working relationships with a variety of individuals from various socioeconomic, ethnic and cultural backgrounds.
• Proficient computer skills including Microsoft Office (Word, Outlook, Excel, PowerPoint).
• Role model AHS Standards of Behavior.
• Self-directed, shows initiative with a proactive approach to problem solving, preferred.
• Strong collaboration skills and ability to demonstrate ability to work in team environment, preferred.
• Strong consultative skills. Adept at collaborating within an organization with multiple stakeholders within all levels of the organization, preferred.
• Use independent judgment and initiative within established policies and procedures.

Job Roles

Training & Development Specialist

• Acts as the Patient/Family Education content Liaison between the vendor and AHS.
• Becomes an expert user and serves as a subject matter expert for the LMS system.
• Establish and maintain a systematic process and documentation to support, evaluate, and report on progress of new hire training for HER competencies and professional development of staff.
• Function as the main internal administrator for the LMS for EHR system training tracking and reporting. Acts as liaison between organization, IT, and vendor for systems training/optimization.
• May provide project management and support for change management process involving EHR system upgrades communications and publications design, development, and marketing online and in print.
• Provide on-boarding systems training and support for newly hired employees who require LMS/NNO/ongoing competency training.
• With content provided by SME's, makes changes on LMS as necessary without vendor intervention, using content development tools like Captivate, Camtasia, Jing and/or other content development tools. Determines what content changes the vendor should handle.