Training Analyst - Physicians Billing Service

Scheduled Hours
40
Position Summary
The position requires a working knowledge of Epic Revenue Cycle products, knowledge of healthcare operations in a clinical setting and/or patient accounting, superior customer service skills as well as the willingness and ability to function as part of a dynamic team. The Training Analyst will develop curriculum, lesson plans, test data for his/her respective application and be responsible for participating in the design, build and validation of both the application and the training environments used for in-class training. Responsible for presenting education programs for new and/or existing system applications to end-users of Epic systems.
Job Description
Primary Duties & Responsibilities

• Provides training for new and existing Epic Revenue Cycle applications for approximately 3,000 end-users of the applications at the School of Medicine.
• Additionally, will provide proficiency training for other key leaders and physicians who require knowledge of EPIC Revenue Cycle applications.
• Incorporates appropriate adult learning techniques, creativity along with internal and external best practices to achieve desired outcomes.
• Pilots new courses in their development stages, collecting feedback to strengthen the course development program and delivers training to co-workers, physicians and leadership audiences with confidence, preparedness and polished presentation skills.
• Develop curriculum (including practice exercises and assessments) and building training "test" environments for the implementation of new applications.
• Curriculum will be developed as a result of participating in design, build and validate sessions with FPP Information Systems.
• Takes a leadership role in the promotion of system initiatives.
• Researches and contributes to the design, development and revision of course materials.
• Provides significant input to the maintenance of current training programs.
• Incorporated appropriate adult learning techniques, creativity along with internal and external best practices to achieve desired outcomes.
• Responsible for updating existing course materials/job aids and creating new course material/job aids.
• Builds partnerships and networks across the School of Medicine by acting as a liaison between clinical departments and Physicians Billing Service (PBS).
• Provides consulting service with regards to developing office procedures, policies and set-up.
• Based on findings, the Training Analyst will develop and deliver training solutions designed to maximize the business performance of departments.
• Responsible for reading assigned books, articles and other materials related to training and development.
• Attends designated courses in order to keep abreast of adult learning practices and best practices in training and development.

Working Conditions
The position works remotely; however, occasional onsite presence will be required.
Preferred Qualifications

• Bachelor's Degree in Training and Development/Adult Education, Human Resources, Management or Business Administration and work experience in healthcare.
• Superior goal accomplishment skills.
• Demonstrated facilitation/training skills.
• Effective leadership skills and strong customer service orientation.
• Superior organizational and people management skills.
• Working knowledge of development of learning objectives; methodologies of lecture, demonstration and practical exercise; adult learning theory and use of training aids.
• Customer service skills in a healthcare environment.
• Experience in delivery of classroom instruction or presentations.
• Microsoft Word/PowerPoint proficient.
• The Training Analyst must display effective leadership skills and strong customer service orientation.
• The desire to work on a team(s) with creative people who design how systems work best is an essential element of the position.
• Flexible in thinking and open to new ideas in workflow and system design.
• Superior organizational and people management skills and the ability to manage conflict in a variety of situations are essential skills needed for management of classroom training sessions.
• A good working knowledge of the GE Healthcare and/or Allscripts systems to ensure good learning transfer to the end-users.
• Superior goal accomplishment skills, ability to organize time, work independently and handle confidential material required.
• Must display excellent oral presentation and written communication skills.
• Ability to "teach" complex material in understandable terms.
• Assist in the formulation, administration and coordination of training departmental policies and practices.
• Ability to manage priorities and multiple responsibilities.
• Microsoft Word/PowerPoint proficient.
• Outgoing enthusiastic personality.

Required Qualifications

• Two to four years direct experience using Epic applications.
• Two to four years direct experience in medical information, clinical operations, and/or accounts receivable fields.
• Superior goal accomplishment skills.
• Demonstrated facilitation/training skills.
• Customer service skills in a healthcare environment.
• Microsoft Word/PowerPoint proficient.

Grade
G10
Salary Range
$48,700.00 - $80,500.00 / Annually
The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.
Accommodation
If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.
Pre-Employment Screening
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
Benefits Statement
Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Want to Live Near Your Work and/or improve your commute? Take advantage of our free Metro transit U-Pass for eligible employees. We also offer a forgivable home loan of up to $12,500 for closing costs and a down payment for homes in eligible neighborhoods.
• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We've got you covered.
• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/
EEO/AA Statement
Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University's policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.
Diversity Statement
Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment - fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.