Tpwd - Customer Service Representative I

TPWD MISSION

To manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations.
PLEASE NOTE:

All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor's name and phone number and a description of duties performed.

Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week. Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete.

Applications with “See attached" or "See resume" will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state ‘unknown’ for any incomplete fields. If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview.

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APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions, go to CAPPS Recruit to register or login. CAPPS Recruit, https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en
MILITARY OCCUPATIONAL SPECIALTY CODES:

• More information on military occupational specialty codes can be found below:

https://www.onetonline.org/crosswalk/MOC/ https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MilitaryCrosswalkGuide.pdf

MILITARY EMPLOYMENT PREFERENCE: If you choose to claim military employment preference as outlined by the State of Texas, you must complete the Military Employment Preference Survey and attach this form and required documentation referenced on this form at the time your application is submitted. If you have questions regarding this requirement, please visit our Military Employment Reference page at https://tpwd.texas.gov/jobs/veterans/

Required forms that will need to be attached with application for Military Employment Preference:

1.Veteran- DD214 showing honorable discharge.

2.Surviving spouse of a veteran who has not remarried- Marriage Certificate and DD Form 1300 or appropriate documentation.

3.Orphan of a veteran killed while on active duty- Birth Certificate and DD Form 1300 or appropriate documentation.

4.Spouse of a member of the US Armed Forces/Texas National Guard serving on Active Duty- Marriage Certificate and copy of spouses active duty military orders.

5.Spouse of a veteran with disability and is the primary income for household- Marriage Certificate, Veterans DD214, and VA Benefits Summary Letter showing disability rating.

Documentation must be attached to the application before military preference can be granted.
BENEFITS:

Texas Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page.
HIRING CONTACT: Colton Kroll, (254) 396-7628

PHYSICAL WORK ADDRESS: TPWD Dinosaur Valley State Park, 1629 Park Road 59, Glen Rose, Texas 76043

GENERAL DESCRIPTION:

Under the direction of the Office Manager, this position performs entry-level to routine Customer Service work including assisting with the daily office operations and clerical duties for Dinosaur Valley State Park. Provides Customer Service, performs revenue collection, accounting, license and permit sales, and automated camper registration. Clerical tasks include answering telephones, processing incoming and outgoing mail, report data entry, preparing correspondence, and filing. Interprets policies and provides information to park visitors and the public. Handles complaints and emergencies and interacts with a large volume of park visitors. Assists the Assistant Office Manager with maintaining inventory of office supplies, brochures, and visitor information packets. Conducts routine cleaning of park headquarters building. Works under close to moderate supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division, and Branch rules, regulations, and procedures.

MINIMUM QUALIFICATIONS

Education:

Completion of 8th grade.

Experience:

None required.

Licensure:

Applicant must possess or be able to obtain a valid State driver's license.

PREFERRED QUALIFICATIONS

Experience:

One year experience in general clerical, cash handling, or Customer Service;

One year clerical experience such as accounting, typing, filing, record keeping, and data entry;

One year experience in use of automation equipment or word processing and spreadsheet equipment and software.

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of general office procedures;

Knowledge of administrative and clerical procedures;

Knowledge of basic mathematics;

Knowledge of telephone procedures and etiquette.

Skill in using MS Word, Excel, and Outlook;

Skill in effective verbal and written communication;

Skill in providing quality Customer Service in a courteous and professional manner;

Skill in establishing and maintaining effective work relationships with co-workers and work-related contacts;

Skill in managing several projects simultaneously.

Ability to handle complaints, emergencies, stressful work environments, and high volumes of people

courteously and effectively;

Ability to work under stressful conditions;

Ability to accurately handle cash and account for revenue collected;

Ability to work independently with little or no supervision;

Ability to work as a member of a team;

Ability to learn an online registration system;

Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities;

Ability to perform manual labor including lifting supplies and materials up to 20 pounds;

Ability to conduct work activities in accordance with TPWD safety program.

WORKING CONDITIONS

Required to work in a high visitation public park with overnight camping;

Required to work 40 hours per week, with hours other than 8:00 a.m. to 5:00 p.m. and days off other than Saturdays, Sundays, and holidays;

Required to work in adverse weather conditions to include heat, rain, and cold;

Required to adjust to changing schedules;

Required to perform manual labor including lifting supplies and materials up to 20 pounds;

May be required to operate a State vehicle;

Must conform to TPWD dress and grooming standards, work rules, and safety procedures;

Required to travel 5% with possible overnight stays;

Non-smoking work environment in State building and vehicles.

TPWD IS AN EQUAL OPPORTUNITY EMPLOYER

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