AddressHGV now offers now Daily Pay! and Day One Team Member Benefits!
What will I be doing?
As a Specialist, Title Customer Care, you would be responsible for implementing your position's responsibilities and driving company success through performing the following tasks to the highest standards.
The Specialist, Title Customer Care is responsible for providing superior level of service to all members and owners of Hilton Grand Vacation. This role serves as the point of contact for all Grand Vacation Title (GVT) servicing requests including, but not limited to, file status/progress updates on foreclosure, upgrades, transfer of ownership, transitions, gift transfers and reinstatements.
- Provide customer service to owners looking for their contract/file/case status and progress updates.
- Support client request, inquiries or questions relates to Title and Recording issues.
- Develops strong customer relationships by demonstrating professional customer service and communication.
- Delivers proper communication to buyer/seller throughout the title change establishing clear expectation of the process thus delivering
- an exceptional customer service journey.
- Proficiently handle high call volume while providing an exceptional customer service experience.
- Receive inbound calls from owners, sales agents, third parties, and internal departments and provide accurate information relating
- GVT services provided.
- Complete outbound calls to owners with regards to their contract file/case in system queues.
- Coordinate status updates for owners requesting copies of their recording/sales documents, title services (name change, gift transfer,
- sales, and closings costs).
- Maintains elevated standards levels and delivers professional communication via phone and in person.
- Reviews and handles GVT’s shared department inboxes for Transitions, transfer of ownerships and any other title related functions
- carried out by the customer service role.
- Verifies to ensure customer information is correct and updates system information as needed.
- Updates systems with detailed comments regarding each interaction with owners.
- Inputs and updates spreadsheets and other programs to track all activity.
- Responsible for collecting and processing GVT fees and payments
- Assist internal and external customers as needed to process resale transactions
- Helps with team member training as needed
- Carry out any reasonable request by management of which the employee can perform.
We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!
*Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement
