Customer Care Drafting Specialist

Job Type
Full-time
Description
Responsible for providing a uniquely positive Customer Experience for our Dealer Partners. This is accomplished through our C.A.R.E. Values and by: accurately and efficiently entering Dealer Partner orders into our order processing system, checking those entries for accuracy, and alerting the Account Manager and/or Account Coordinator if information for entry is not complete or clear.
Responsibilities

• Support the CARE values of the organization.
• Commit to producing a quality product for our customers.
• Maintains database by entering new and updated customer and account information.
• Coordinates with Partner Dealer Response Specialists to compile and prioritize customer orders for entry.
• Processes customer and account source documents by reviewing data for deficiencies and resolves deficiencies by using standard procedures or returning incomplete documents to the Partner Dealer Response Specialist for resolution.
• Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.
• Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data.
• Review customer accounts for duplication and update them accordingly.
• Secures information by completing database backups.
• Maintains customer confidence and protects operations by keeping information confidential.
• Contributes to team effort by accomplishing related results as needed.
• Drafting CAD drawings for Customer Sign Off
• Focus on processing Customer Drawings through the order entry CAD Tool
• 2nd Checking Engineered/Pre-engineered Drawings
• Speaking with Customers regarding submitted/pending CAD Drawings
• Other duties as assigned.

Requirements
Qualifications

• High school diploma
• CAD/Drafting Experience (Casework/Cabinet Experience Preferred But Not Required)
• Valid state-issued motor vehicle license
• Detail Oriented and Organized
• Ability to effectively prioritize entry based on customer need
• Experience in general computer applications
• Excellent Verbal & Written Communications Skills

Working Relationship
Communication is required across all levels of the organization - executive team, other functional leaders, subordinates and production floor workers. The Customer Care Response Drafting Specialist works under the immediate supervision of the Customer Service Manager.
PPE
Safety glasses, ear plugs, and safety shoes are required. Other PPE may be required depending on the role.