Address
Form of workPosition is FULLY remote. Must need a quiet space at home.
Pay: $19-$21
Description:
- Perform outbound calls
- Answer incoming customer telephone calls
- Work across multiple programs and phone lines and ability to transfer calls
- Promote participation in energy efficiency programs that the customer may qualify for
- Address and resolve customer inquiries, regarding products, services, billing, etc.
- Establish and maintain positive working relationships with customers by ensuring a high level of customer service
- Address and resolve customer complaints and make recommendations
- Make outgoing calls to customers for scheduling appointments, taking surveys, and promoting a program offering to a qualifying customer
- Follow-up on customer calls not immediately resolved
Additional Skills & Qualifications:
High School diploma or equivalent
Proficient in English and Spanish - Preferred
2+ years of previous call-center customer service experience
Strong customer service and communication skills
Must be able to handle a wide work variety and work in a fast-paced environment
About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
