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IT Help Desk Engineer
This Jobot Job is hosted by: Crystal Harvey
Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.
Salary: $50,000 - $55,000 per year
We are seeking a dynamic and motivated Contract Tier 2 Help Desk Engineer to join our team. This is an exciting opportunity to work in a fast-paced, high-tech environment, providing critical support to our diverse range of clients. You will be at the forefront of our operations, troubleshooting complex technical issues, and ensuring our clients can continue to operate smoothly. This role requires a strong technical acumen, excellent problem-solving skills, and a deep commitment to customer satisfaction.
At Jobot, we are disrupting the recruiting and staffing space by:
Jobot is founded by Heidi Golledge, a three-time Ernst & Young Entrepreneur of the Year who has launched and scaled successful businesses both in technology and recruiting. Heidi has co-founded two previous companies. One is a Jobot partner, CareerBliss. On the other, she had a successful exit for over $100 million.
Building companies with great cultures is in Heidi's DNA. She cares about every aspect of Jobot and creates a culture of kindness and respect that resonates in everything we do.
Jobot is proud that our Jobot Family consists of top-performing recruiters from nearly every industry. Experienced recruiters know their client's needs, industry nuances, and how to find a great culture fit to join their clients.
Job Details:
We are seeking a dynamic and motivated Contract Tier 2 Help Desk Engineer to join our team. This is an exciting opportunity to work in a fast-paced, high-tech environment, providing critical support to our diverse range of clients. You will be at the forefront of our operations, troubleshooting complex technical issues, and ensuring our clients can continue to operate smoothly. This role requires a strong technical acumen, excellent problem-solving skills, and a deep commitment to customer satisfaction.
Responsibilities:
1. Provide Tier 2 technical support to our clients, resolving complex technical issues in a timely and efficient manner.
2. Utilize Service Desk tools to log, track, and manage incidents, ensuring all issues are resolved in accordance with our service level agreements.
3. Perform network troubleshooting to isolate and diagnose common network problems.
4. Provide Desktop Support, assisting clients with a range of software and hardware issues.
5. Manage and maintain Microsoft Office 365 environments, including user and license management, configuration, and troubleshooting.
6. Utilize Active Directory to manage user accounts, permissions, and access controls.
7. Provide remote troubleshooting, assisting clients over the phone, via email, or through remote access tools.
8. Continually update technical knowledge and skills by attending in-house and external courses, reading manuals, and accessing new applications.
9. Contribute to team effort by accomplishing related results as needed.
Qualifications:
1. A minimum of 2 years of experience in a Help Desk role or similar.
2. Proven experience with network troubleshooting, Help Desk II, Service Desk tools, Desktop Support, Microsoft Office 365, Active Directory, and remote troubleshooting.
3. Strong problem-solving skills, with the ability to troubleshoot complex technical issues.
4. Excellent communication skills, with the ability to clearly explain technical issues to non-technical users.
5. Strong customer service skills, with a commitment to providing exceptional service to our clients.
6. Ability to work effectively in a fast-paced, high-pressure environment.
7. Relevant IT certifications would be considered an asset.
8. A degree in Information Technology, Computer Science, or a related field is preferred.
This is an exciting opportunity for a Contract to Hire Tier 2 Help Desk Engineer to join a dynamic and innovative technology team. If you have the necessary skills and experience, we would love to hear from you.
Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.
This Jobot Job is hosted by: Crystal Harvey
Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.
Salary: $50,000 - $55,000 per year
A bit about us:
We are seeking a dynamic and motivated Contract Tier 2 Help Desk Engineer to join our team. This is an exciting opportunity to work in a fast-paced, high-tech environment, providing critical support to our diverse range of clients. You will be at the forefront of our operations, troubleshooting complex technical issues, and ensuring our clients can continue to operate smoothly. This role requires a strong technical acumen, excellent problem-solving skills, and a deep commitment to customer satisfaction.
Why join us?
At Jobot, we are disrupting the recruiting and staffing space by:
- Using the latest AI technology to match jobs to job seekers.
- Hiring experienced recruiters who believe in providing the best possible service to their clients and candidates.
- Imagine a world where we actually care about clients and candidates. Their success is our success.
Jobot is founded by Heidi Golledge, a three-time Ernst & Young Entrepreneur of the Year who has launched and scaled successful businesses both in technology and recruiting. Heidi has co-founded two previous companies. One is a Jobot partner, CareerBliss. On the other, she had a successful exit for over $100 million.
Building companies with great cultures is in Heidi's DNA. She cares about every aspect of Jobot and creates a culture of kindness and respect that resonates in everything we do.
Jobot is proud that our Jobot Family consists of top-performing recruiters from nearly every industry. Experienced recruiters know their client's needs, industry nuances, and how to find a great culture fit to join their clients.
Job Details
Job Details:
We are seeking a dynamic and motivated Contract Tier 2 Help Desk Engineer to join our team. This is an exciting opportunity to work in a fast-paced, high-tech environment, providing critical support to our diverse range of clients. You will be at the forefront of our operations, troubleshooting complex technical issues, and ensuring our clients can continue to operate smoothly. This role requires a strong technical acumen, excellent problem-solving skills, and a deep commitment to customer satisfaction.
Responsibilities:
1. Provide Tier 2 technical support to our clients, resolving complex technical issues in a timely and efficient manner.
2. Utilize Service Desk tools to log, track, and manage incidents, ensuring all issues are resolved in accordance with our service level agreements.
3. Perform network troubleshooting to isolate and diagnose common network problems.
4. Provide Desktop Support, assisting clients with a range of software and hardware issues.
5. Manage and maintain Microsoft Office 365 environments, including user and license management, configuration, and troubleshooting.
6. Utilize Active Directory to manage user accounts, permissions, and access controls.
7. Provide remote troubleshooting, assisting clients over the phone, via email, or through remote access tools.
8. Continually update technical knowledge and skills by attending in-house and external courses, reading manuals, and accessing new applications.
9. Contribute to team effort by accomplishing related results as needed.
Qualifications:
1. A minimum of 2 years of experience in a Help Desk role or similar.
2. Proven experience with network troubleshooting, Help Desk II, Service Desk tools, Desktop Support, Microsoft Office 365, Active Directory, and remote troubleshooting.
3. Strong problem-solving skills, with the ability to troubleshoot complex technical issues.
4. Excellent communication skills, with the ability to clearly explain technical issues to non-technical users.
5. Strong customer service skills, with a commitment to providing exceptional service to our clients.
6. Ability to work effectively in a fast-paced, high-pressure environment.
7. Relevant IT certifications would be considered an asset.
8. A degree in Information Technology, Computer Science, or a related field is preferred.
This is an exciting opportunity for a Contract to Hire Tier 2 Help Desk Engineer to join a dynamic and innovative technology team. If you have the necessary skills and experience, we would love to hear from you.
Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.
