Hybrid Remote Help Desk Engineer

Summit Human Capital is seeking a Help Desk Support Technician in Richmond, VA to join our rapidly growing client. This is a Hybrid Remote position. This candidate should thrive in a fast-paced, dynamic work environment and possess a passion for supporting multiple clients and end-users with their IT needs. The ideal candidate will meet the following criteria:
Must Have Skills:

• 2-3 Years of proven Desktop Support or Help Desk experience
• Experience responding to Tier 1 tickets and supporting end users remotely
• Extensive windows 10 support, hardware, and software troubleshooting experience
• 2+ years of Customer Service experience
• Microsoft 365 experience

Desired:

• Any relative certifications or degree including CompTIA A+, Network+, MCSA
• Experience with Active Directory/O365/Intune administration, and/or Jira
• Familiarly with network troubleshooting
• Experience with major hardware vendors (Dell, Lenovo, Client)
• Call center experience

Responsibilities:

• This person will be working in a fast-paced and customer-first environment providing support to company facilities and remote employees nationwide.
• Will be the front-line support for end users on problems relating to hardware, software, and peripherals.
• Troubleshoot and repair/resolve various issues/requests for peripheral devices using ticketing system.
• Add detailed work notes to all assigned tickets until resolved or escalated to another team.
• Have strong communication with any open incidents and communicate once the issue has been resolved.