Tier 1 It Support

Description
Our users are our customers. Ensuring they have the equipment they need, resolving tech issues in a timely manner, and building great relationships with them is the ultimate test of internal customer service within our IT department. As Solar Atmospheres grows, so does the number of new users, new machines, tickets, and troubleshooting. As a result, we're looking to add an IT Help Desk Technician who will work with the team Monday through Friday at our Souderton, PA location! This is a fully in-office position.
What you'll do
As part of a team of 6, with plenty of support and training, our IT Help Desk Technician will primarily help with incoming tickets, setting up new users, and helping replace outdated equipment as we transition to Windows 11. Being a self-starter but knowing when to ask questions will be important while the team works together to maintain around 350 machines with a strong focus on resiliency and cybersecurity. Every day will be a little different allowing for learning and growth in this role but day to day you could expect:

• Handle and resolve a variety of user questions and issues daily while providing excellent customer service
• Utilize our ticketing system, Spice Works, and input detailed documentation on troubleshooting efforts
• Assist the current team with an ongoing PC refresh to keep equipment and software updated
• Follow checklists to set up new users, issue permissions and group memberships in Active Directory and interface with a wide range of security products and software installations.
• Contact and meet with users and vendors as needed to resolve issues
• Help with other department projects as assigned

What you need to thrive in this role

• Degree in computer science or IT-related field OR a high school diploma and relevant work experience
• 1-2 years of IT Help Desk experience working with an active directory in a business setting
• Thorough attention to detail and follow-up skills to ensure user concerns are addressed efficiently
• Knowledge of Microsoft Office packages and different operating systems and the ability to learn new software and web interfaces quickly
• Strong troubleshooting abilities
• Ability to self-start, be eager to learn new things, and provide friendly customer service to users

About us
The mission of Solar Atmospheres is to add significant value to our customers' operations by thermally treating parts, principally in a vacuum environment, with an unwavering commitment to honesty in all relationships. We will strive to fulfill this mission while:

• Performing our work with an emphasis on quality and responsiveness
• Operating with an awareness and appreciation of the value of our customers' parts while in our care
• Forever looking "forward" in the area of technical capabilities
• Demonstrating a willingness to "accept the challenge"
• Providing and maintaining a work environment that is safe, clean and reflects our respect for human dignity
• Providing our employees with an opportunity for personal growth, challenge, and reward
• Maintaining a workplace that is environmentally friendly
• Sustaining long-term growth and profitability

What we offer you
We care about our employee's well-being and show it by providing the following:

• Overtime After 8 hours A Day
• Medical, Dental, and Vision
• Short & Long-Term Disability
• Life & AD&D Insurance
• 401K with Company Match
• Paid Time Off
• Employee Assistance Program
• Employee Referral Program
• Monthly Bonus Program

Thank you for considering us as a potential employer!
At Solar Atmospheres, we continually celebrate the diverse community different individuals cultivate. As an equal-opportunity employer, we stay true to that by ensuring that our place can be anyone's place.