It Support Representative

Do you thrive in a fast-paced and innovative environment?

At PE GI Solutions, we foster an environment of contribution, creativity and risk-taking. We strive to unleash the potential in everyone and cultivate a highly engaged, motivated, and committed organization!

This is a chance for YOU to become a part of a growing company, focused on patient care, preventing colon cancer and raising awareness! Our unique culture of innovation creates an environment where you will continually grow and be challenged to develop your career. We are passionate believers in patient care, which is why our mission is “Improving the landscape of healthcare one surgery center at a time”.

What makes us awesome:

Perks and Benefits

• Paid Time Off including: Vacation, Sick Time, Holidays, Birthday, Bereavement, Jury, and Voting
• High quality, Cost effective Medical, Dental, Vison, and Prescription coverages. Including multiple plan options and flexible spending accounts.
• Life Insurance, AD&D, LTD and Supplemental Insurances
• A 401K Retirement Plan with a generous company match
• Tuition Reimbursement
• Annual Discretionary Bonus Program
• Employee Referral Program
• Pet Insurance

We are searching for a dynamic IT Technical Support Representative to join our Team!

What you do:

This position is responsible for front-line customer support, servicing PE employees as we as PE’s customers. gathering and verifying the necessary information to process service requests as they come in via phone, email, or through the service desk system. Responsibilities include gathering service request information from customers (through various channels including e-mail and phone), triaging these requests, addressing a wide variety of them directly, and then contacting the appropriate analyst/engineer for each assignment when they can’t be addressed on first contact. In this role, it is expected this role will demonstrate strong customer service and problem-solving capabilities.

What you will be working on:

• Primary function is to manage inbound customer calls in contact center queue in a timely manner
• Identify and triage service requests reported by end users, using available resources to try and expedite the resolution of common questions or known repeated problems
• Diagnose and troubleshoot Microsoft Windows desktop and laptop computers
• Diagnose and troubleshoot printers, scanners, and other peripheral equipment
• Recognize, document, and escalate trends in customer calls to the management team
• Document issue resolution using the help desk ticketing system (ConnectWise Manage)
• Maintain excellent communication with all end users and other members of the IT department
• Participate in continuous improvement activities to help solve systemic issues/requests and ultimately reduce customer’s dependency on contacting the support team
• Execute other assigned tasks as delegated by Management.

What will make you awesome:

• Strong interpersonal and communication skills
• Strong customer service skills
• Ability to work independently and remotely
• Fast learner
• Ability to interpret technical problems, questions, requests in an IT environment
• Ability to solve technical problems that don’t require advanced systems access & knowledge to triage/diagnose
• Ability to look for “patterns” in requests/issues, think through options to improve service, and package and communicate recommendations

What you know:

To be successful in this role you will have the following experience or knowledge:

• Some knowledge of supporting common mobile phone platforms such as IOS and Android
• Working knowledge of Microsoft Office application suite (Office 365 and Exchange preferred)
• Experience troubleshooting desktop/laptop computers hardware and software
• Experience working in a structured, process-driven environment
• Experience supporting remote users
• Previous experience in a healthcare environment preferred.
• Working knowledge of TCP/IP networking and related network services preferred.
• Working knowledge of Active Directory concepts and administration preferred.

Have you read over the job ad and are feeling like you didn’t check every box, but still have interest in the role? That’s okay! If you think you have what it takes, but don’t necessarily meet all the requirements, please apply. You may be exactly what we are looking for!

Diversity and Inclusion

We value diversity! PE GI Solutions provides equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We carry this policy through all stages of the employment process including recruiting, hiring, placement, promotion, termination, layoff, recall, leaves of absence, compensation, and training.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• IT Help desk: 1 year (Preferred)
• Active Directory: 1 year (Preferred)
• Office 365: 1 year (Preferred)

Ability to Commute:

• Jamison, PA 18929 (Required)

Ability to Relocate:

• Jamison, PA 18929: Relocate before starting work (Required)

Work Location: Hybrid remote in Jamison, PA 18929