Ticket/Sla Queue Associate With Ts/Sci

Overview:

Information Management Group, Inc. (IMG), founded in 1987, is a fast growing, debt-free small business specializing in the analysis, design, and application of information technology and communications solutions for government and commercial organizations worldwide. We're committed to helping our clients use technology to be more efficient, effective, and productive. For over 35 years, IMG has brought integrity, industry expertise, and technical excellence to every project. Above all, we believe that at the core of our success stands our people.

 

IMG is hiring a full-time Ticket/SLA Queue Associate withTS/SCI at its Washington, DC location.

Responsibilities:

Manage and/or oversee all ECS2 queues to ensure SLA compliance and improve customer experience through queue management. As a Queue Associate supporting our customer, you will be trusted to oversee all Contract queues to ensure SLA compliance and improve customer experience through queue management.

 

In this role, a typical day will include:

• Provides expertise on continuous process improvement strategies, organizational redesign, change management projects, and performance measures for basic business process engagements.
• Identifies and analyzes business needs, conducts requirements gathering, and defines scope and objectives.
• Responsibilities may include, but are not limited to identifying and eliminating duplication, outsourcing opportunities, streamlining, centralizing, business improvement processes, manufacturing improvement processes, and/or vendor selection.

Qualifications:

Clearance Required: TS/SCI to start.  Candidate must be able to pass a CI Poly.

 

Certifications: Must meet DoD 8570 IAT II

 

Education/Experience:

• Must meet one of the following combinations of education and experience: 
  • High School Diploma + 7 years
    
  • Associate's Degree + 5 years
    
  • Bachelor's Degree + 3 years
    
  • Master's Degree + 1 years
    
  • PhD + 0 years
    

COVID-19 Regulations: As required by Executive Order 14042 and the guidance provided by the Federal Workforce Task Force, all federal contractor employees are required to be fully compliant with customer COVID-19 regulations. IMG will provide additional information regarding these requirements and how you can request an exception if needed.

 

IMG COMPANY BENEFITS

• Health, dental, vision, and life insurance
• Short term and long term disability insurance
• 401(k) with generous company match
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• 15 days of personal leave plus paid federal holidays
• Professional development and training assistance

 

Information Management Group, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Max:USD $86,477.58/Yr.