Test Engineering Manager, Applecare Service Engineering

Summary
Posted: Jan 30, 2024
Weekly Hours: 40
Role Number:200533479
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better than we found it. As a Test Engineering Manager, you will lead a team of engineers, and technicians responsible for enabling and sustaining factory test lines that support all Apple hardware products pre and post New Product Introduction (NPI). These factory test lines are an important asset to Apple, as these enable product quality continuous improvement (activities such as EFFA and QIF) and facilitate the development of field diagnostics and repair processes. In this role, you will collaborate with multi-functional engineering partners to develop test plans and schedules, and ultimately lead the team to complete those agreements and deliver factory testing capability and capacity when needed by our partners.
Key Qualifications

• 8-10 years of industry work experience, with 2-5 years in a people management role, in Test Engineering, Product Quality, or Technical Operations.
• Technical leader with established track record of managing engineering teams, including Test Engineering and/or Product Quality responsibilities.
• Experience managing the qualification and maintenance of test processes & screening procedures.
• Passion for problem solving and identifying root cause.
• Ability to identify and communicate improvements for current test, operations, & business processes.
• Strong analytical skills and experience with statistical analysis tools.
• Experience collaborating with network, security, and infrastructure function.
• Strong work ethic with a high degree of flexibility in supporting multiple projects with a range of complexity & priority.
• Previous track record working with multi-functional/interdisciplinary teams.
• Excellent verbal and written communication skills, ability to communicate complex items in simple language.
• Experience presenting at all levels of the organization, from individual contributors to senior leadership.
• High attention to detail.
Ability to travel as the need arises.

Description
Responsibilities include providing Test Engineering leadership during all test station planning and execution to enable test line bring-up and continuity. Collaborate with Hardware Engineering, Product Quality and AppleCare multi-functional partners and leadership to gain agreement on test coverage and support requirements for EFFA and sustaining during each NPI cycle. Understand test station functionality as it relates to the product features and responsible for BOM review discussions and finalization of equipment requirements. Assign test engineers and technicians during planning phase to complete deliverables for each product test line. These include line layout, test equipment requirements, budget, schedule, system updates, and engineering resources (DRI and temporary) forecasts. Facilitate and be the gatekeeper for equipment purchasing by collaborating with test engineers and PM’s. Collaborate with PM’s to present budget to the Finance/PQM partners and AppleCare leadership. Provide engineering leadership during execution of test line plans, installation, qualification and solving of issues blocking test line readiness for all product lines. Maintain communication with multi-functional partners during product lifecycle to revisit test line support requirements. Manage team engineering resources as needed to support ongoing test line operations. Provide mentorship to Test Engineering team members.
Education & Experience
BS or MS in Electrical Engineering, Mechanical Engineering, or Computer Science or equivalent experience.
Additional Requirements
Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $166,400.00 and $250,400.00, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.