Territory Clinic Success Associate

Our Opportunity:

Chewy’s mission is to be the most trusted and convenient online destination for pet parents and partners everywhere. We view pets (and pet parents) as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Within Chewy, the Chewy Health team is focused on re-defining how veterinarians and pet parents care for their pets. Chewy Health is on a multi-year journey to build a set of new pet parent and veterinarian facing services, delivered via our PracticeHub platform, making it easier to keep pets of all shapes and sizes, leading healthy, happy lives.

As part of this mission, Chewy Health is currently seeking an experienced TerritoryClinic Success Associate in our Chewy Healthcare Services organization. It’s primarily a customer facing, field work job and will own a portfolio of veterinary clinics in each geographical territory and be responsible for driving adoption of PracticeHub, our online platform, to streamline the prescription process and meet pet parents where they already shop today. This role will serve as a trusted advisor to clinics, driving ongoing engagement to help save time and grow revenue. This will require relation building through in-person meetings covering the clinics in driving proximity of base town and will involve driving and overnight stay in pre-identified locations within the territory. They will also own the relationship through virtual engagement with vet clinics enrolled on PracticeHub in the territory.

What You’ll Do:

• Build deep and meaningful relationships through a partnership and consultative model while driving loyalty with veterinary professionals within your portfolio.
• Do veterinary engagement as per predetermined cadence across the Clinic Success lifecycle through both In-person clinic visits and virtual meetings.
• Execute programs and tactics to increase the utilization of PracticeHub and other Chewy Health services.
• Accelerate the usage, feature adoption, and re-activation of clinics enrolled with PracticeHub clinics get maximum benefit from the platform.
• Provide content and client support to ensure clinics can seamlessly adopt and operationalize PracticeHub and associated services.
• Primary role of field working visiting clinics in-person base town and outstation locations in the territory and be a trusted advisor for the clinic’s teams; sharing best practices, identifying growth opportunities, and evaluating and analyzing s.
• Be a veterinarian, practice team and pet parent advocate, providing ongoing feedback to Product Management and Engineering to improve the veterinarian and pet parent experience.

What You’ll Need:

• 4+ years of experience as an account lead or customer success representative in Consumer goods & services, eCommerce marketplace or related industries (B2B or B2C); experience in the veterinary or healthcare industries strongly preferred.
• Expertise in building and managing customer relationships, increasing engagement, and growing businesses with a top-down, bottom-up approach.
• History of implementing processes, methodologies, programs and/or frameworks for managing customer engagement and ongoing retention across multi-site locations
• Demonstrated ability to meet and exceed KPIs and results in a high-growth, fast-paced environment.
• Hands on experience with sales/CRM technologies and best practices (Salesforce, etc.), and/or Engagement or Marketing Automation Software and tools
• Track record of taking ownership and driving results in a data-driven, fast-paced environment
• Excellent written and verbal communication skills
• Position requires over 80% of time visiting clinics with up to 50% out of town travel.
• Bachelor’s degree or equivalent experience required.

Bonus:

• Experience as a veterinary technician or assistant
• History of selling into or engaging with, large and small veterinary OR medical practices in the US
• History of managing and growing multi-site locations across a diverse product portfolio
• Experience with launching new technology products/services to veterinary clinics OR medical practices.
• Strong understanding of the overall pet care industry and recent trends
• In depth experience and understanding of the veterinary profession in the US