Customer Success Associate

Our Mission:

CircleLink Health® is a company of passionate clinicians, technologists and business people tackling the $600B problem of preventable chronic condition complications. Our mission is to accelerate the shift to preventative care (from status quo reactive care) through our world-class preventative care platform.

Your Impact On Our Mission:

The Customer Success Associate will be an energetic and empathetic member of our team. You’ll be an integral part in onboarding customers and keeping them happy. You will report to our Principal Customer Success Manager and have room for growth as our operations scale. This is a unique opportunity to join a mission-driven, post-Series A company with new products in market growing double digit percentages monthly. While this is a remote-first position, there is an office in NYC used by some team members.

Your day to day is…

• Help to manage customer on-boarding and happiness
• Deliver excellent customer service through active listening and politely resolving issues, plus setting customer expectations
• Help optimize product and strategy decisions by serving as the voice of the customer
• Managing our Customer Success function for scale
• Work with customer software systems and proprietary analytics tools to identify eligible patients
• Excel/data analysis to identify customer trends and format data for ingestion
• Manage implementation projects, including integration engineers
• Check-in monthly with accounts to ensure happiness, smooth billing and invoice collections
• Identify and close up-sell opportunities
• Opportunity to work on special projects such as business development, marketing, financial planning/strategy and product/data analysis

Requirements

Required Skills and Abilities:

• Passion for improving healthcare
• Active listening
• Commitment to understanding busy customers and their needs
• Skilled/comfortable with Excel and Google Sheets
• Professional communication style while calling, emailing and meeting senior executives

Education and Experience:

• Ideally, candidates will have 2-3 years’ experience with enterprise Customer Success/service, consulting, professional services, or healthcare account management.
• 0-3+ years in healthcare (non-healthcare experience also considered)

Benefits

Compensation:

• Yearly salary of $65,000-$75,000 based on experience PLUS bonus of $10,000 to $30,000 based on performance metrics.

Benefits:

• 95% Healthcare Coverage (Medical, Dental, Vision)
• Company Equity
• Unlimited PTO Policy
• Short Term Disability Insurance
• 401(K) plan