Temporary Intake Specialist

Available Shifts:

Temporary position ends April 1, 2024

About Path of Life Ministries

Path of Life Ministries is a 501c3 organization, serving the City of Riverside since 1998. We have become a premier non-profit service agency committed to meeting the needs of the community by serving the greater Riverside area’s homeless, challenged youth, and family population. Our strategy is to provide a holistic system of care provided in an integrated, seamless manner to individuals and families, leading them from a place of crisis to a life of stability and self-sufficiency. Our commitment to partner with community organizations and agencies contributes to a holistic, community-based solution that improves the social, economical and spiritual health and vitality of the impoverished, homeless, and at-risk individuals and families in Riverside County.

Position Overview:

The shelter Intake Specialist is responsible for completing intakes and assisting with the intake/check-in process, managing data input, records retention, and reporting, assisting shelter manager with guest relations and other duties as needed. They are the first point to welcome shelter guests and set the tone for the experience the guest will have. HMIS duties include entering data related to enrollment, status assessments, services, and exits into HMIS.

Essential Job Functions

• Ensure proper program enrollment and exit on program enrollment forms.
• Ensures the proper documentation of the daily presence of guests (i.e. sign in sheets).
• Conduct background checks
• Manage guest entrance/lobby
• Assist with daily Shelter operations (cleaning, food services, etc.) as needed and when available.

Daily Guest Relations

• Assist with daily check-in process for all Shelter and Program Guests
• Effectively and quickly resolve and/or work with superiors to resolve all guest incidents, compliance concerns, and grievances.

Daily Operational Duties as requested and assigned:

• Answer and take phone messages.
• Know all safety drills, emergency numbers, and POLM numbers in case of emergencies.
• Be proficient in the program offerings of POLM and when asked about how to make contact with certain programs you can provide accurate and timely information – when in doubt direct inquires to shelter manager and/or supervisor.
• Respond to all communications provided verbally, in memos and/or e-mails daily.
• Treat all staff, shelter guests and volunteers in a warm, friendly and professional manner.
• Attend meetings that relate to job responsibility or as requested by management.

HMIS Functions (IF Assigned) – Under direction of HMIS Committee Chairperson Enter in

• HMIS Database ViSPDAT for all clients.
• Enter in HMIS Database clients in appropriate Programs.
• Exit in HMIS Database clients from Programs.
• Update annual client assessments

*** HMIS Duties may be assigned to you in this role. If so, appropriate training will be provided.

Eligibility Requirements:

All applicants shall:

• Have Strong Customer Service skills
• Be warm and welcoming to guests/volunteers/community members.
• Exhibit strong oral and written communication and conflict management skills.
• Be very organized.
• Demonstrate proficiency in Microsoft Office Suite (including Excel, Word, & Outlook)

Required qualifications:

• High School Diploma or AA preferred.
• 1-2 years experience preferred.
• Employment eligibility verification.
• Reliable personal (not public) transportation available for weekly banking trips and occasional errands.
• Successful completion of background screening.

Physical Requirements:

An Intake Specialist (& HMIS Clerk) is often required to assist with the operations of the shelters. The activities \may include:

• Long stretches of standing
• Lifting and carrying up to 40lbs
• Using cleaning supplies
• Serving Meals

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

I have read and understand the job requirements, responsibilities, and expectations set forth in the job description provided for my position. I acknowledge I am able to perform the essential job functions as outlined with or without any reasonable accommodations.

Path of Life Ministries is an equal-opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.

Available Shifts:

Temporary position ends April 1, 2024

Job Type: Temporary

Pay: $19.00 per hour

Schedule:

• Holidays
• On call

Application Question(s):

• List 5 main reasons that people become homeless
• Do you have a friend or relative working for POLM? If "Yes", please indicate who.
• Please list three (3) References, including name, how you are connected, phone and email address
• Have you ever worked for POLM? If so, when?
• How did you hear about this position?

-Company Website
-Social Media
-Indeed
-Recruiter
-An employee/friend

Education:

• High school or equivalent (Preferred)

Experience:

• related: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person