Telephone Database Administrator (Information Systems Analyst Ii - Option S)

Agency : Department of Innovation and Technology
Posting Date: 11/22/2023
Closing Date/Time: 12/07/2023
Salary: $6,805 - $10,333
Job Type: Salaried Full Time
County: Sangamon
Number of Vacancies: 1
Plan/BU: RC063
This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.
All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.
Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.
Posting Identification Number: 33107
***Transcripts are required. If you don't upload transcripts you will not be considered for the position***
Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. This position serves as a Telephone Database Administrator performing complex professional and advisory functions including database design, maintenance, performance optimization, security, and control processes as they relate to VoIP and all telephony related systems and database interfaces. In this role you will serve as a project coordinator for hardware/software deployments and installations of multiple integrated telephony and related computer systems. In addition, you will conduct and coordinate in-depth feasibility studies involving substantial technical research and systems analysis. If you possess these knowledges, skills, abilities and experience, we invited you to apply to join the DoIT team!
As a State of Illinois employee, you receive a comprehensive benefits package including:

• Competitive Group Insurance benefits including health, life, dental and vision plans
• Flexible work schedules (when available and dependent upon position)
• 10-25 days of paid vacation time annually (10 days for first year of state employment)
• 12 days of paid sick time annually which carryover year to year
• 3 paid personal business days per year
• 13-14 paid holidays per year dependent on election years
• 12 weeks of paid parental leave
• Pension plan through the State Employees Retirement System
• Deferred Compensation Program - voluntary supplemental retirement plan
• Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP)
• Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility

For more information regarding State of Illinois Benefits follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx
Job Responsibilities
40% Under administrative direction, serves as a Telephone Database Administrator for the Department of Innovation & Technology (DoIT):

• Performs complex professional and advisory functions including database design, maintenance, performance optimization, security, and control processes as they relate to VoIP and all telephony related systems and database interfaces.
• Evaluates and advises optimal telephony application design and function for peak performance and interaction with multiple databases environments.
• Develops, administers and maintains multiple security levels of Microsoft SQL Server database user and group administration, authentication, and access to meet or exceed agency standards.
• Performs detailed design of call flow scripts, telephony components and IVR applications including their interaction with all database components.
• Develops and performs testing plans, system conversions and all database backup and storage functions.
• Conducts post implementation reviews and analyzes alternative approaches in solving user needs and problems.
• Conducts user training as it relates to application, reporting and database operations.
• Coordinates, guides and works with the DoIT Telecom Team in all VoIP Collaboration Services related data processing work
• Advises and makes recommendations on enhancements and new development of the IVR and related Unified IP products with the Telecommunications staff, Information Technology (IT) personnel, outside vendor engineers and support personnel to resolve production problems
• Participates in the development and analysis of new projects.
• Performs work utilizing knowledge of telephony components including T1's, PRI's, SIP, general call center functionality, Interactive Voice Response (IVR) applications, VoiceXML, Microsoft Visual Studio for C#, Visual Basic, Java, IBM DB2 database software, VoiceXML, Text-to-Speech and Open Speech Recognition (OSR) speech components

20% Serves as project coordinator for hardware/software deployments and installations of multiple integrated telephony and related computer systems:

• Coordinates, conducts and monitors project activities and team members.
• Determines and coordinates project components such as project scheduling and assignments.
• Provides expertise, guidance and recommendations to Telecom and Management personnel.
• Reviews results and incorporates individual components of project into the final product.
• Prepares and provides status and management reports to supervisor.
• Provides work leadership, guidance, training and direction to a staff of technicians and non- technicians during special assignments.

20% Conducts and coordinates in-depth feasibility studies involving substantial technical research and systems analysis, assessing the impact of converting manual processes into computer telephony applications:

• Develops written implementation plans, details the cost, benefits, workday requirements and development timeframe for new applications.
• Conducts reviews of complex components and processes making recommendations for modifications to provide availability, flexibility, and usability.

(Job Responsibilities continued)
10% Assists the supervisor in the arrangement of training and attends and participates in meetings and presentations dealing with computer telephone technology and computer demonstrations for agency staff.
5% Keeps abreast of new developments in the Information Technology (IT) field including computer telephone technology:

• Continues education by attending meetings, training sessions, seminars and conferences to increase familiarity with and maintain current on IT products, vendors, techniques and procedures.
• Attends demonstrations and exhibitions related to assigned operations.

5% Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above.
Knowledge, Skills, and Abilities
Minimum Qualifications:

1. Requires knowledge, skill and mental development equivalent to completion of four (4) years of college with coursework in computer science or directly related fields.
2. Requires three (3) years of professional experience in systems services, database administration or a related Information Technology field.

Specialized Skills:

1. Requires two (2) years of professional experience working as a Microsoft SQL Server Database Administrator.
2. Requires extensive knowledge of telephony components including T1's, PRI's, SIP and general call center functionality.
3. Requires extensive knowledge of Interactive Voice Response (IVR) applications.
4. Requires extensive knowledge of VoiceXML, Microsoft Visual Studio for C#, Visual Basic and Java.

Preferred Qualifications (In Order of Significance):

1. Two (2) years of professional experience serving as a Microsoft SQL Server Database Administrator.
2. Extensive knowledge of telephony components including T1's, PRI's, SIP and general call center functionality.
3. Extensive knowledge of Interactive Voice Response (IVR) applications.
4. Extensive knowledge of VoiceXML, Microsoft Visual Studio for C#, Visual Basic and Java.
5. Two (2) years of professional experience coordinating and conducting projects related to telephony systems and database interfaces.
6. Two (2) years of professional experience conducting and coordinating in-depth feasibility studies involving substantial technical research and systems analysis.
7. Ability to analyze and diagnose system issues and coordinate efforts to resolve.
8. Ability to coordinate the activities of work associates to achieve desired results.
9. Ability to maintain satisfactory working relationships with others.
10. Developed verbal and written communication skills to present information to others with clarity and precision.

Employment Conditions
NOTE: Applicants must possess the ability to meet ALL of the following conditions of employment, with or without reasonable accommodation, to be considered for this position.

1. Requires ability to travel.
2. Requires ability to work overtime OR serve on an on-call basis.
3. Requires ability to pass a position specific, agency required background check.
4. Requires ability to work outside of normal business hours to meet deadlines.
5. Requires ability to use agency-supplied equipment (cell phone, laptop, etc.).
6. Requires ability to attend seminars, conferences, and trainings to stay current on methods, tools, ideologies, or other industry related topics relevant to the job duties.
7. Requires the ability to lift and carry objects weighing up to 20 pounds. This is considered light work as defined by the U.S. Department of Labor (20 CFR 404.1567(b)). Light work involves lifting no more than 20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds.

The conditions of employment listed are incorporated and/or related to any duties included in the position description.
Work Hours: Monday - Friday 8:30AM - 5:00PM
Work Location: 201 W Adams St Springfield, IL 62704-1874
Agency Contact: Bailey.Galle@Illinois.gov
Job Family: Science, Technology, Engineering & Mathematics
This position DOES contain "Specialized Skills" (as that term is used in CBAs).
APPLICATION INSTRUCTIONS
Use the "Apply" button at the top right or bottom right of this posting to begin the application process.
If you are not already signed in, you will be prompted to do so.
State employees should sign in to the career portal for State of Illinois employees - a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.
Non-State employees should log in on the using the "View Profile" link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.
If you have questions about how to apply, please see the following resources:
State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid
Non-State employees: on Illinois.jobs2web.com - click "Application Procedures" in the footer of every page of the website.
The main form of communication will be through email. Please check your "junk mail", "spam", or "other" folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

• donotreply@SIL-P1.ns2cloud.com
• systems@SIL-P1.ns2cloud.com

The Department of Innovation & Technology (DolT) is the state's IT agency delivering an enterprise approach to statewide technology, innovation and telecommunication services, as well as policy and standards development, lifecycle investment planning, and cybersecurity services. With over 1,500 employees, DolT delivers IT services and innovative solutions to customer agencies to improve services provided to Illinois residents, DolT offers employees the opportunity to advance their careers, develop new skills and reach their potential, both personally and professionally. DoIT is committed to promoting and preserving a workplace culture that embraces diversity and inclusion. We welcome and value employees with different backgrounds, life experiences and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation.