Address
Form of work
SalaryDuties
The Telecommunications Specialist provides coverage outside of business hours, on-call support for critical systems on a rotating basis and, where necessary, work the occasional weekend/evening to perform maintenance, upgrades, and repairs or troubleshooting.
BRIEF DESCRIPTION OF DUTIES:
- Executes projects which are of critical importance to the telecommunications mission
- Analyzes and tests systems and equipment which have complex characteristics and features
- Monitors the VoIP telephones systems
- Administers Avaya Voice Communication Systems, Avaya Call Management System, and troubleshoots data voice lines and performance issues
- Manages the DC Courts Alert system which automatically sends notifications by e-mail, phone, or text message to all registered users
- Functions as technical representative and participates in acquisition of telecommunications systems and services
- Serves as liaison with vendors and contractors doing business with the Courts
- Writes Standard Operating Procedures (SOPs) for all software applications that are used by the Telecommunications Team
- Participates in the design and architecture of the next generation telecommunication systems
Requirements
Conditions of Employment
- Background and security investigation are required.
- A probationary period of one (1) year must be successfully completed.
To qualify for this position, you must submit the following:
1. Resume
2. Completed Vacancy Questionnaire
3. Documentation /Proof of Education (e.g. copy of college transcript or degree)
4. List of three (3) professional references
All required documentation must be received by the closing date of the announcement.
Qualifications
A bachelor's degree in Computer Science or Telecommunications Technology plus five (5) years of experience in telecommunications and network technologies. Current industry recognized technology certifications and/or Avaya certifications are a plus.
Specialized experience must demonstrate the following:
- Knowledge of call center technology, voice systems and voice networks with emphasis in VoIP systems with both h.323 and SIP;
- Knowledge of Avaya Communication Manager (Avaya Aura Platforms) and Adjunct Administration, Maintenance, and Installation;
- Knowledge of VoIP, inbound and outbound voice networks, experience with network protocols and circuit provisioning and standards, understanding of LAN protocols;
- Ability to plan, investigate, design, and implement voice networks.
The incumbent should be an enthusiastic and engaged professional who enjoys working with a diverse group of Court personnel and customers and lives the DC Courts’ values of Accountability, Excellence, Fairness, Integrity, Respect, and Transparency.
Please note that authorization for the release of your adult criminal record revealing any convictions and forfeitures, and any criminal cases currently pending before the courts are required. If you are selected for the position, a criminal history records check will be conducted.
Education
To qualify based on education, upload a copy of your college transcript or degree. The transcript must show the name of the college or university, your name, list of courses with credit hours, major(s), and grade-point average or class ranking.
Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for District of Columbia Courts employment. You can verify your education here: http://ope.ed.gov/accreditation/.
Foreign Education: If you are using foreign education to meet qualification requirements, you must upload a Certificate of Foreign Equivalency with your transcript at time of application to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/
Additional information
This job is being filled by an alternative hiring process and is not in the competitive Federal civil service.
Please note there is a mandatory one year probationary period for all non-judicial new employees.
All required information must be received by the vacancy announcement closing date.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
This is not a federal position.
The District of Columbia Courts is an independent branch of the District of Columbia Government and is not under the authority of the City Mayor or the D. C. Council. DC Courts' appropriation comes directly from Congress. All DC Courts non-judicial employees receive federal benefits for the following programs: Life Insurance, Retirement Benefits, Health Insurance and Workers Compensation.
Please click on the following for more information about these benefits:
http://www.opm.gov/Insure/health/enrollment/new_employees.asp
The DC Courts leave policy is as follows:
Annual Leave: New full-time employees earn four (4) hours of annual leave biweekly. After three years of service this increases to six (6)hours biweekly, and at 15 years it increases to eight(8)hours biweekly. Most military, federal and District of Columbia government service counts toward the time required to go into the next higher annual leave category. Employees can carry over no more than 240 hours of annual leave into the next leave year.
Sick Leave is used for personal medical needs, care of a family member, or adoption related purposes. Full-time employees earn four(4)hours of sick leave biweekly. This leave can be accrued without limit.In addition to the federal health plans, the DC Courts offer employees supplemental vision and dental plans as well as a commuter transit benefit subsidy, for a maximum of $150 a month. There are 26 pay periods in the year.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Upon receipt of your complete application package, a review of your application will be made to ensure that you meet the minimum qualification requirements. Answers submitted in the questionnaire must be supported on your resume.
Your resume must reflect the relevant experience and that you meet the minimum qualifications or your application will not be considered.
You may preview questions for this vacancy.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
This is not a federal position.
The District of Columbia Courts is an independent branch of the District of Columbia Government and is not under the authority of the City Mayor or the D. C. Council. DC Courts' appropriation comes directly from Congress. All DC Courts non-judicial employees receive federal benefits for the following programs: Life Insurance, Retirement Benefits, Health Insurance and Workers Compensation.
Please click on the following for more information about these benefits:
http://www.opm.gov/Insure/health/enrollment/new_employees.asp
The DC Courts leave policy is as follows:
Annual Leave: New full-time employees earn four (4) hours of annual leave biweekly. After three years of service this increases to six (6)hours biweekly, and at 15 years it increases to eight(8)hours biweekly. Most military, federal and District of Columbia government service counts toward the time required to go into the next higher annual leave category. Employees can carry over no more than 240 hours of annual leave into the next leave year.
Sick Leave is used for personal medical needs, care of a family member, or adoption related purposes. Full-time employees earn four(4)hours of sick leave biweekly. This leave can be accrued without limit.In addition to the federal health plans, the DC Courts offer employees supplemental vision and dental plans as well as a commuter transit benefit subsidy, for a maximum of $150 a month. There are 26 pay periods in the year.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required Documents
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
1. Resume
2. Completed Vacancy Questionnaire
3. Documentation /Proof of Education (e.g. copy of college transcripts or diploma)
4. List of three (3) professional referencesIf you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
To begin the process, click the Apply Online button to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the vacancy questionnaire. Afterward, click the Submit My Answers button at the end of the process.
Agency contact information
S.Juarez
Phone
202-879-0496
Email
Jobs@dcsc.gov
Address
District of Columbia Courts
Moultrie Building
500 Indiana Avenue, NW
Washington, District of Columbia 20001
United StatesNext steps
Once your completed application is received, the qualified candidates will be referred to the hiring manager for further consideration and possible interview. All applicants will be notified of the final outcome.
Fair and Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
- Equal Employment Opportunity (EEO) Policy
- Reasonable accommodation policy
- Financial suitability
- Selective Service
- New employee probationary period
- Signature and false statements
- Privacy Act
- Social security number request
Required Documents
1. Resume
2. Completed Vacancy Questionnaire
3. Documentation /Proof of Education (e.g. copy of college transcripts or diploma)
4. List of three (3) professional references
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
This job is open to
The public
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Clarification from the agency
United States Citizens or individuals lawfully admitted for permanent residency or authorized by the United States Citizenship and Immigration Service to work in the United States.
