Telecommunications Coordinator

Title:Telecommunications Coordinator

State Role Title: Prog Admin Specialist I

Hiring Range: $63,670-$103,463

Pay Band: NV 4

Agency: VA Dept of Transportation

Location: NOVA District Office

Agency Website: www.vdot.virginia.gov

Recruitment Type: State Employee Only - E

Job Duties

NOVA VDOT is seeking a Telecommunications Specialist to support and assist the District's Information Technology Department in providing end user support services. You will provide problem management, troubleshooting, and escalations to resolve customer problems with wireless devices and VTC equipment. In addition to providing turnkey support as Telecommunications Coordinator, you will work with VITA, NG and internal IT staff ensuring problems are resolved in a timely manner.
Responsibilities include but may not be limited to:
End-user Support- Procurement, activation, end user technical support, training and detailed record keeping, to comply with the VDOT Mobile Communications Use Memorandum. Procurement, Buyer for District IT and Administration Section through eVA. Assist in Inventory control, auditing and surplus.
IT Support Services under the direction of the DTRM- Utilize high level of support services to enhance IT troubleshooting capabilities to agency field staff for wireless device and VTC needs.
Training and Support- Provide support and training to District SharePoint Power Users.
End user Support- Provide technical support with VTC and AV connections, troubleshooting and scheduling. Distribution and training of SecureID Token (FOBs). Coordinate Telecommunication Services to include wireless devices (mobile phones, MiFi), landlines (Centrex, UCaaS).
Additional Administrative duties may be assigned as needed.
In addition to a rewarding work experience, VDOT offers excellent health and life insurance benefits, pre-tax spending accounts, state funded Short and Long Term Disability, paid holidays, vacation, tuition assistance, free wellness programs, and a state retirement plan with options for tax-deferred retirement savings including employer matching.
We are a “Virginia Values Veterans” (V3) official certified company and state agency that provides hiring preference to Veterans and Members of the Virginia National Guard in support of Executive Order 29, (2010). If you are a Veteran or Virginia National Guard Member, we urge you to respond accordingly on your state application.
We have Shared Values and a Code of Ethics: Your success in our organization depends upon modeling these values, therefore please access the following link: http://www.virginiadot.org/about/missionandvalues.asp to review them and, if in agreement, we welcome you to apply.

Minimum Qualifications

• Ability to gather, analyze data and prepare reports.

• Ability to develop and maintain effective working and interpersonal relationships with all divisions and customers.

• Ability to communicate effectively orally and in writing with individuals and groups.

• Ability to exercise judgment and creativity in selecting and applying procedures correctly. Determine when to refer problems to the supervisor or next level of support.

• Skill in the use of personal computers and Microsoft Desktop products (Windows, SharePoint, Outlook, Exchange, and MS Office Suite)

• Ability to prioritize, organize multiple demands in a continuously changing environment and meet established deadlines.

• Skill in the use of troubleshooting tools, managing and administering wireless devices.

• Capability to work with minimum supervision and act as lead when the need arises.

Additional Considerations

• Experience with Microsoft Desktop products, wireless devices and VTC equipment.

• A combination of training, experience, or education in Telecommunications, Information Systems or related field desirecd.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Valid Driver’s License. Fingerprint based background check, references, work history, and DMV records check will be conducted.
All employees are required to work in emergency situations, to include weekends, holidays, and after normal business hours; assignments may vary based on business needs.

Contact Information

Name: Danielle Rayner

Phone: 703-259-2378

Email: danielle.rayner@vdot.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.