Technology Support Specialist (Part Time)

Job Summary:
SPECIALIST - Field Technology Support
Division: Ticketmaster US
Line Manager: Technology Support Manager
Contract Terms: Part-time, 20 hours per week (including weekends and evenings)
THE TEAM
The Field Operations Technology is a solutions-driven team focused on providing high-levels of client satisfaction, technical support, and installations services across the various business units and client base. We are a key department responsible for the successful delivery of major events and festivals as well as ensuring the ongoing support and maintenance of our fixed client base.
THE JOB
The Technology Support Specialist will focus their day-to-day on providing support to our clients and the wider Ticketmaster and Live Nation business either remotely or in-person. Supporting a wide range of products, peripherals and Ticketmaster proprietary software you will need to be technically focused and customer centric.
Technology Support Specialist often works onsite at venues in a pressurized but enjoyable environment of concerts, sporting events and festivals to support a wide range of hardware and software solutions that provides fans with a seamless and enjoyable experience attending Live events.
WHAT YOU WILL BE DOING: Technology Support

• Provide onsite end-user training and demonstration of Ticketmaster products.
• Ensure a complete and timely solution is provided for all client requests and inquiries.
• Provide afterhours onsite and remote support for concerts, sporting events and other live events.
• Installation and support of network devices including wireless access points, switches, and bridges.
• Installation and support of Ticketmaster's proprietary software and hardware including ticket printers, point of sale, and access control devices.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS/COMPETENCIES)

• Knowledge of networking and networking terminology both wired and wireless
• Knowledge of the Microsoft Operating Systems and Office Suite of products
• Experience with Android and IOS app-based software.
• Reliable vehicle and clean driving license.
• Strong problem solving and analytical skills.
• H.S. diploma or equivalent. Bachelor's degree is preferred.

The expected compensation for this position in California is:
$20.00 USD - $25.00 Hourly
**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the California Salary Transparency in Job Advertisements Law. It is estimated based on what a successful California applicant might be paid. It assumes that the successful candidate will be in California or perform the position from California. Similar positions located outside of California will not necessarily receive the same compensation. Live Nation takes into consideration a candidate's education, training, and experience, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the California Law, a potential new employee's salary history will not be used in compensation decisions.