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SalaryExciting opportunity to join Riverside Community Care as a Technology Support Specialist II!
In this vital role, the Technical Support Specialist II will:
- perform helpdesk tasks and is responsible for the daily support and maintenance of the agency’s information technology systems, including PC's, network systems, and common desktop software applications
- provide the agency with effective technical support via telephone, email and direct interaction
- demonstrate the ability to work well with minimal supervision
- manage multiple activities and effectively make judgments in prioritizing and time allocation, can troubleshoot to the root cause, and can make clear decisions and solve problems
Our ideal candidate will possess excellent verbal and written communication skills, a customer service focus, and exceptional telephone etiquette.
Why You'll Love Riverside
We make a true difference in people’s lives through rewarding work. Most of our jobs come with great benefits – including healthcare, numerous professional development opportunities, and generous time off - all in a respectful and inclusive environment, perhaps why Riverside was named a Boston Globe Top Workplace and a best-in-state employer by Forbes.
Benefits include:
- Comprehensive, high-quality health, dental, and vision insurance options
- Flexible Spending Accounts – both medical and dependent care
- Eleven paid holidays
- Separate accruals for vacation (increases with tenure), personal, and sick time
- Tax-deferred 403(b) retirement savings plan with employer match
- Employee Assistance Plan / Travel Assistance Plan
- Employee bonus for referrals resulting in hiring
- Discounts to movie theaters, sporting, and entertainment events
- Employee YMCA discount: 10% off a YMCA monthly membership and 50% off the joiner’s fee
Learn more about our benefits and culture:
Our Benefits
Our Culture
Hear what employees think about working for Riverside!
Required Skills
- Must have the ability to prioritize work in-order to balance multiple projects and deadlines
- Strong problem solving and troubleshooting skills
- Excellent verbal and written communication skills
- Advanced skills in the following is required: MS Office Applications, MS Windows, Computer Hardware
- Good understanding of spyware and virus removal techniques
- Knowledge of MS Active Directory
- Valid driver’s license and regular access to a reliable vehicle required for travel to sites
Required Computer Applications:
- Operating Systems – Windows 10/11/ (Linux-prior knowledge or ability to learn)
- Microsoft Office O365 applications (Word, Excel, Power Point, Access, Outlook, etc.).
- Microsoft Azure
- Virus Scanning software and procedures
Required Experience
- High School Diploma or equivalent required; Associate’s/Bachelor’s degree preferred
- Minimum of 2-3 years related, hands on experience supporting Windows Operating Systems, MS Office, miscellaneous applications, printers as well as working in a help desk environment
Riverside Community Care is dedicated to respect, integrity and engagement of all individuals. We are committed to building an inclusive and culturally competent organization and we value the richness of having a diverse applicant pool. As an employer committed to equal opportunity, all qualified applicants will receive consideration for employment without regard to race, age, color, religion, gender, marital status, sexual orientation, military status, national origin, disability, or any other characteristic as established by law.
