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Form of workJob Description
Technology Support Specialist
Posted internally & externally.
Applications accepted until filled.
FLSA Status: Exempt
Non-Union, Full-time position, Grade 8 (Starting Salary Range: $63,024 - 77,188; DOE).
This is not a remote position.
All offers of employment contingent on background check and non-DOT pre-employment drug screening.
Employment subject to 1-year probationary period.
POSITION SUMMARY
Assigned to the Technology Support Services work center, the Technology Support Specialist helps information system users overcome the challenges associated with using technology to perform work activities. The high-level objective of this position is to continually improve the technology related knowledge, skills, and abilities of FEC workforce. Will also assist with the routine activities of the Technology Support Services team and have a focus on the configuration, maintenance, and support of various line of business applications.
REASONABLE ACCOMMODATIONS STATEMENT
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Upon request, reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
ESSENTIAL FUNCTIONS
- Serve as the Technology Support liaison to business units. This is the core function of the position and includes all efforts associated with developing and maintaining a technologically competent workforce. Includes, but not limited to the following tasks:
- Continually assess the support needs of technology users and develop strategies to address those needs.
- Facilitate technology training sessions either in a group setting or one on one basis.
- Maintain advanced proficiency and knowledge of the technology deployed in the enterprise that presents the greatest challenge to the users.
- Develop and maintain job aids.
- Provide over the shoulder support and coaching where necessary to boost confidence with technology.
- Identify solutions to work around known issues.
- Disseminate information and technology use tips.
- Maintain a broad knowledge of technology capabilities.
- Use standard operating procedures to assist with routine Technology Support activities including but not limited to the following:
- Hardware and software inventory management.
- Maintenance, administration, daily monitoring, and troubleshooting of information systems and server infrastructure.
- Advanced phone system configuration and maintenance, such as PBX configuration, provisioning telephones on the IP network and maintaining cordless headsets.
- Granting access to information and information system functionality.
- Proactive analysis such as reviewing system logs for events that might degrade system performance.
- Coordinate/deploy information system upgrades.
- Transfer of knowledge and associated documentation to appropriate parties.
- Document, and track, case histories, issues, and actionable steps taken to resolve issues
- Create and improve documentation of support procedures along with the maintenance of Technology Configuration Datasheets.
- Assist in the set-up and support of new and existing information systems.
- Execute and verify the completion of backup and recovery routines.
- When possible, perform tasks with minimal disruption to the daily needs of FEC.
- Always assist members/vendors/employees and the general public in a courteous and professional manner ensuring their continued satisfaction with FEC. Work in harmony and show respect to all fellow employees in order to promote an effective and pleasant working environment.
- Maintain ongoing communication with supervisor regarding situations requiring immediate attention, problems/concerns, questions, etc.
- In pursuit of zero workplace incidents, promote and maintain a positive safety culture while adhering to all applicable policies outlined in the Safety Manual. Report all incidents and potential safety hazards in a timely manner to supervisor or Safety Coordinator.
- Become familiar with and keep current with FEC objectives and applicable policies.
- Perform other duties as assigned by management applying the same skill and enthusiasm as with regularly assigned responsibilities.
MINIMUM POSITION QUALIFICATIONS
Education: High School Diploma or equivalent.
Job Related Experience: 1 to 4 years of related experience required.
Supervision: No Experience Supervising Required.
Computer Skills: Advanced computer and software knowledge, including proficiency with Microsoft Desktop products and SharePoint, required. Previous experience as technology trainer preferred.
Certificates & Licenses: CompTIA A+ certification preferred.
Other Qualifications:
- Able to work 40 hours per week with additional time as needed.
- Present a professional appearance at all times.
- Valid Montana Drivers License and be insurable to drive FEC vehicles.
- Be a team player with effective verbal and written skills.
- Able to travel occasionally out-of-area and/or overnight.
- Assume responsibility without direct supervision, display initiative and exercise good judgment.
- Legible handwriting.
- Be organized, accurate and exercise strong attention to detail.
- Possess proven ability to maintain confidentiality.
- Able to establish and maintain working relationships with a variety of individuals, some of whom have opposing points of view.
- Exhibit excellent member relations and customer service skills.
PHYSICAL DEMANDS
(Based on an 8 hour work day)
Stand
F (Frequently)
Walk
F (Frequently)
Sit
F (Frequently)
Handling / Grasping
F (Frequently)
Reach Outward
F (Frequently)
Reach Above Shoulder
R (Rarely)
Climb
N (Not Applicable)
Crawl
R (Rarely)
Squat or Kneel
R (Rarely)
Bend
R (Rarely)
Drive
R (Rarely)
Lift/Carry
10 lbs or less
O (Occasionally)
11-25 lbs
R (Rarely)
26-50 lbs
R (Rarely)
51-100 lbs
N (Not Applicable)
Over 100 lbs
N (Not Applicable)
Push/Pull
10 lbs or less
R (Rarely)
11-25 lbs
N (Not Applicable)
26-50 lbs
N (Not Applicable)
51-100 lbs
N (Not Applicable)
N (Not Applicable) Activity is not applicable to this position
R (Rarely) Position requires this activity up to 5% of the time (0 - 2 hrs/day)
O (Occasionally) Position requires this activity up to 6% - 33% of the time (2 - 4 hrs/day)
F (Frequently) Position requires this activity from 34% - 66% of the time (4 - 6 hrs/day)
C (Constantly) Position requires this activity more than 66% of the time (8+ hrs/day)
WORK ENVIRONMENT
Will be working mostly indoors but will occasionally be required to participate in activities outdoors in all types of weather and terrain.
As a cooperative, Flathead Electric is owned by the members who get their power from our Co-op, which includes everyone in the Flathead, Libby and Cooke City areas of Montana. That means the employees are members and own the cooperative too. We treat every member like family and friends, because they are.
For 85 years, Flathead Electric Cooperative has been an employer of choice in Northwest Montana. As part of the National Rural Electric Cooperative Association (NRECA), Flathead Electric provides competitive pay, exceptional benefits including a retirement plan, a matching 401K, and generous health/dental/vision/disability insurance. We try to incorporate fun into our workdays, host employee family events throughout the year and provide opportunities for our employees to help the Board of Trustees shape the future of the Co-op by participating on exploratory advisory groups an, innovative pilot projects.
We believe in hiring the best and promoting from within. Flathead Electric provides on the job training and offers an education reimbursement program for those employees wishing to better their education to pursue opportunities at our Co-op. Flathead Electric is an equal opportunity employer. Flathead Electric Cooperative does not discriminate in employment on account of race, color, creed, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, political belief, physical or mental disability, military status or unfavorable discharge from military service, or retaliation.
Some positions are “safety sensitive,” some require a CDL, and all have access to confidential member information at times. Therefore, we screen our applicants thoroughly. All employment offers are contingent upon passing a limited background check and a drug screening appropriate for the position. Once hired, employment is subject to a one-year probationary period, during which time employment may be terminated with or without cause and with or without notice.
By submitting this application, the applicant affirms that information provided is true and complete information, no requested information has been concealed, and Flathead Electric Cooperative is authorized to contact references provided for employment reference checks. If any information provided is found to be untrue, or concealed, employment may be denied or terminated.
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