Technology Support Specialist

Technology Support Specialist II - Estimated Starting Date: July 1, 2023

The Lincoln Public Schools technology department is seeking a Technology Support Specialist II to join our team. The Technology Support Specialist II will be directly responsible for the support, maintenance, repair, and management of technology devices and systems used by our educators and learners. The Technology Support Specialist II will provide a responsive, professional support experience to faculty, administrators, staff, and students, while working collaboratively with other members of the technology team. This is a full-year position.

Specific Duties:

• Provide end-user technology support for faculty, administrators, staff, and students.
• Deploy, manage, maintain, troubleshoot, and repair technology hardware and software, including, but not limited to laptop and desktop computers, iPad tablets, Chromebooks, audio/visual systems, printers, peripherals, operating systems (primarily MacOS, iOS, and Windows), productivity software, curriculum and educational software, and other tools.
• Maintain and manage hardware and software inventories.
• Provide training in the use of technology systems to end-users.
• Accurately track, prioritize, and respond to customer problems and requests in a ticketing system.
• Manage the inventory and ordering for consumable supplies such as printer toner and projector lamps.
• Coordinate repairs and maintenance with vendors when necessary.
• Assist the Director of Educational Operations in Technology in planning new technology purchases.
• Contribute to the district's library of technology reference and procedural documentation.
• Use systems administration tools including, but not limited to, Mobile Device Management (MDM), deployment and imaging tools, network discovery utilities, Apple GSX, etc.
• Assist the Network Manager and Director of Educational Operations and Technology with maintenance and troubleshooting tasks related to the network and telephone systems.
• Collaborate with building Instructional Technology Specialists to support faculty and students with learning objectives.
• Follow security procedures and maintain records as needed to perform all duties.
• Participate in required training.
• Duties require employee to to occasionally climb ladders, push/pull equipment, and lift up to 50lbs.
• Occasionally attend meetings at other schools and other offsite locations.
• Perform any and all other duties as assigned by the Director of Educational Operations and Technology.

Skills and Experience:

• Experience providing end-user technology support, preferably in an education environment.
• Experience with MacOS and iOS required.
• Experience with Google Apps for Education, Mosyle MDM, Microsoft Intune, Windows, and/or educational software desirable.
• Ability to systematically analyze, troubleshoot, and solve problems.
• Working understanding of networking and TCP/IP basics.
• Excellent communication skills.
• Strong work ethic and organizational skills and the ability to triage and prioritize.
• Strong understanding and commitment to security, privacy, and confidentiality.
• Ability to manage projects independently.
• Ability to work closely and collaboratively with colleagues and vendors.
• Apple Certified Technician certification or willingness to obtain required.

Applicants selected will be subject to security background investigation and must meet and maintain eligibility and suitability requirements.

Lincoln, Massachusetts

Lincoln is a residential suburb located 12 miles northwest of Boston. The community is rich in history with a strong tradition of citizen participation. The school district serves students in grades pre-kindergarten through eight. In addition to the K-8 Lincoln School, the district operates the Primary School and Middle School at Hanscom Air Force Base as well as an integrated Preschool. Lincoln has a long tradition of educational excellence and strives to offer innovative, student-centered instruction in an inclusive setting with small class sizes. As a founding member of the METCO Program, Lincoln has maintained its commitment to diversity and multi-cultural education.

Lincoln Public Schools Mission Statement

The Lincoln Public Schools seek to unite our communities in challenging and equipping our students to acquire essential skills and knowledge, think creatively and independently, exhibit academic excellence, appreciate and respect diversity, display creativity, value reflection, and demonstrate social and emotional competencies.

The School Committee subscribes to the fullest extent to the principle of the dignity of all people and of their labors and will take action to ensure that any individual within the District who is responsible for hiring and/or personnel supervision understands that applicants are employed, assigned, and promoted without regard to their age, color, active military/veteran status, disability, national origin, ancestry, race, religion, sex, gender identity, sexual orientation, pregnancy or pregnancy-related conditions, or housing status. Every available opportunity will be taken in order to assure that each applicant for a position is selected on the basis of qualifications, merit and ability.