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Salary#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We work on large scale distributed systems, processing over 1 trillion events a day with a petabyte of RAM deployed in our Cassandra clusters - and this traffic is growing daily. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to developing and shaping our cybersecurity platform. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.
About the Role:
As a Technical Writer III, you’ll write customer-focused user documentation for our customers. You’ll set the example for best practices in user-centered technical writing and work closely with other writers, product managers, engineers, and UX team members. You’ll be embedded in a product development team to work with SMEs and develop a deep understanding of a complex product.
What You’ll Do:
- Produce high-quality documentation—user guides, release notes, API docs, and more—to guide and educate customers.
- Develop deep product knowledge through researching, partnering with SMEs, and using the product.
- Embrace and help refine our modern, conversational voice and tone.
- Help build our writing team’s standards, processes, and best practices.
- Partner with other Technical Writers and with UX team members, including developers, designers, researchers, and QA.
- Shape the development of our content management system with your writing expertise.
- Advise, assist, and mentor other writers, and participate in collaborative content reviews.
- Advocate for the customer in all aspects of your job.
- Help define our team’s strategy and vision while also independently managing your own projects.
What You’ll Need:
- Excellent writing skills, including thoughtful information hierarchy, great sentence structure, and a conversational yet professional voice.
- A user-centric focus on what the customer needs, not what the system does.
- Knowledge of a developer’s problem space and how documentation can proactively address their needs.
- Exceptional audience analysis, written and verbal communication, and problem solving.
- Strong grasp of user experience fundamentals.
- Demonstrated ability to make complex technical subjects easy to comprehend.
- Portfolio of writing samples that use a modern, conversational voice and tone to convey complex information.
Bonus Points:
- Knowledge of and experience with technical audiences, cybersecurity, and startups.
- Experience authoring in a docs-as-code environment.
- Passion for seizing opportunities for improvement at every turn.
#LI-IL1
#LI-OC1
#LI-Remote
#HTF
Benefits of Working at CrowdStrike:
- Remote-first culture
- Market leader in compensation and equity awards
- Competitive vacation and flexible working arrangements
- Comprehensive and inclusive health benefits
- Physical and mental wellness programs
- Paid parental leave, including adoption
- A variety of professional development and mentorship opportunities
- Offices with stocked kitchens when you need to fuel innovation and collaboration
We are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.
CrowdStrike is committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need reasonable accommodation to access the information provided on this website, please contact
Recruiting@crowdstrike.com
for further assistance. CrowdStrike participates in the E-Verify program.
Notice of E-Verify Participation
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