Job Description
- Create online guides, reference docs, and tutorials for technical audiences (SQL engineers, application developers, etc.).
- Engage directly with product managers, software engineers, and UI designers to ensure all features, enhancements, and changes are fully documented.
- Work with release engineers and dev ops to deliver weekly product updates and documentation.
- Work with support engineers and customer success managers to help drive customer engagement and adoption, which may include:
- Engaging with Support on Knowledge Base articles and Community questions.
- Authoring and editing technical blog posts.
- Developing implementation guides, migration guides, best practices, and FAQs.
- 10+ years creating technical product documentation from scratch, as well as from specs.
- Strong SQL and RDBMS skills (Oracle, Teradata, Redshift, SQL Server, etc); comfortable working with sample code.
- Strong familiarity with "Docs-as-Code" approach, specifically:
- Source code control using GIT for branching, content review and merging etc.
- Documentation languages such as RST, Markdown, etc. Preferably RST.
- Exposure to using and documenting one or more of the following areas:
- E-commerce products.
- Data and application marketplaces, including producers/providers, consumers, and marketplace listings.
- User interfaces (UI) and command line interfaces (CLI) technologies.
- Knowledge of security, access control, identity management, and data privacy/governance (OAuth, RBAC, SCIM, encryption, etc)
- In-depth knowledge of the content development lifecycle, including:
- Identifying and understanding the information needs of the audience.
- Gathering information, interviewing SMEs, and conducting research.
- Authoring, publishing, and managing online/web content.
- Cloud computing platforms (AWS, Microsoft Azure, GCP, etc).
- Programming languages/APIs (Python, JavaScript, Java, Go, C#/.NET, etc).
- Big Data analytics, machine learning, and statistics (Spark, Scala, R, etc).
- CI/CD methodologies and technologies (Jenkins, Lambda, etc).
- $62.07/hour - $82.76/hour