Technical Support Technician

Position:   IT Assistant

Location:  Louisville, KY 40202

Duration:  12 Months

Minimum Requirements:

• Two (2) years of experience and excellent written and oral communication skills are required.  

• Experience with Microsoft applications, including MS Word and MS Excel, and various databases (such as document review and file management systems) is required.

• Ability to consistently deliver highest quality work under extreme pressure, and trustworthiness, will be very important.

Education:    

• High School Diploma or equivalent

Responsibilities:      

• Installs, configures, and upgrades commonly used LS hardware and software programs.

• Resolves recurring software/hardware problems for which precedents exist.

• Catalogs computerized graphics and other images for use in trials, meetings, and training.

• Uses established procedures to manipulate and present data in various formats for use in litigation.

• Provides user training on routine hardware, software, and internet applications.

• Attends meetings in which customers identify and describe LS requirements.

• Helps maintain and control LS equipment inventories.

• Helps maintain IT systems security documentation.