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SalaryAt Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you’ll join us. We can’t do it without you.
What you’ll be responsible for:
- Provides feedback to manager regarding trends, issues, training needs, etc.; facilitates majority of new Technical Support training and cross-training.
- Assists in creating internal documentation in the form of training materials, reference guides, tip sheets, etc.
- Works on special projects or research as related to Technical Support as needed.
- Provides coaching and feedback to Technical Support personnel on a regular basis; conducts formal and informal reviews on an ongoing basis.
- May research customer problems/issues to increase personal knowledge and familiarity with the supported product. Provides the highest level of support possible. Keeps current on most recent changes and/or upgrades.
- Performs supervisory duties such as writing performance appraisals, mentoring, and coaching employees, and serves as an escalation point for difficult issues, questions, etc.
- May perform other job duties as assigned.
What you’ll need to have:
- Minimum of 6 years of experience in a financial institution.
- Minimum of 2 years of previous leadership experience.
- 10% travel availability.
What would be nice for you to have:
- High-level knowledge of the financial industry as it relates to banks and credit unions.
- High-level knowledge of product(s) supported and excellent knowledge of other core and complimentary products.
- Able to identify and resolve application and service issues.
- Able to provide outstanding customer service as set forth by corporate policies and standards.
- Demonstrates strong communication and customer interaction skills in accordance with SLS policies and guidelines.
If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry’s mission and can contribute to our company in a variety of ways.
Why Jack Henry?
At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company’s strength and success depends on their well-being. We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial wellbeing of our people is always met.
Culture of Commitment
Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.
Equal Employment Opportunity
At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business—and our society—stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.
No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of incidents of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.
