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SalaryAre you someone who never rests on their laurels, always strives to go above and beyond, and is committed to keeping your PROMISES? Do you appreciate a company culture that is open, fosters work-life balance, and a dynamic team environment? Then Old Dominion is the home for you. We take pride in being the best in the industry, and from our humble beginnings we know that our People and our Family Spirit are the main ingredient in our secret sauce to success. At Old Dominion we are looking for individuals to join the OD Family that will provide innovative solutions and exceed expectations to keep OD the premier transportation solutions provider.
Responsible for supporting the fleet of PC’s, laptops, and imaging of Thin Client devices. Works closely with business analysts, software developers, IT Managers, and business representatives as an integral part of the software development and implementation process.
Primary Responsibilities
- Address and respond to customer inquiries on technical products and services including installation, operational functions, troubleshooting and maintenance
- Provide customers with preventative maintenance and configuration recommendations, as directed, to improve product usability, performance, and customer satisfaction
- Build/prepare new system images for new hardware rollouts
- Reimage system with hardware failures
- Assist with warranty and non-warranty parts replacements
- Maintain record of all repairs, shipping, and equipment information in Service Desk ticketing solution
- Provide 3rd level Technical Support
- Diagnose and repair Windows Desktop software
- Install software as required
Job Qualifications
Education:
- High School Diploma or equivalent
Experience:
- Minimum 1 year of experience providing Technical Support, preferred
- Familiarity with all major computer brands, warranty processes, and replacement policies
- Familiarity with software, technologies, and applications
- Excellent verbal and written communication skills
- Strong interpersonal skills
Working Days:
Monday,Tuesday,Wednesday,Thursday,Friday, Working Shift:
AM Work Days and Shift are estimates and are subject to change, at any given time, based on job scheduling and/or business levels. Any information listed regarding Days and Shifts shall be considered a guideline of expectations for the specific position at the time of posting.
Join the OD Family Today!
As a Full Time member of our Family, you and your family are eligible to receive:
As a Full Time member of our Family, you and your family are eligible to receive:
- Health, Dental & Vision Benefits
- Short Term & Long Term Disability
- Flex Spending Accounts
- 401(k) Retirement Plan
- Life Insurance
- Wellness Program
- Credit Union access, Vacation & Holiday
- “Birthday Holiday” who doesn’t love some extra attention on their Birthday?
Old Dominion Freight Line, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, and/or gender expression, sexual orientation, age, disability, pregnancy, genetic information, military status, Vietnam Era and/or veteran status, or any other characteristic protected by applicable law(s).
