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SalaryAre you someone who never rests on their laurels, always strives to go above and beyond, and is committed to keeping your PROMISES? Do you appreciate a company culture that is open, fosters work-life balance, and a dynamic team environment? Then Old Dominion is the home for you. We take pride in being the best in the industry, and from our humble beginnings we know that our People and our Family Spirit are the main ingredient in our secret sauce to success. At Old Dominion we are looking for individuals to join the OD Family that will provide innovative solutions and exceed expectations to keep OD the premier transportation solutions provider.
Responsible for leading the support of the fleet of PC’s, laptops, and Thin Client devices including imaging of OS, application sets and peripheral devices. Works closely with Business Analysts, Software Developers, Systems Integration Team, Security Team, IT Managers, the business, and our vendors/business partners as an integral part of the ITSM support process.
Primary Responsibilities
- Assist with development of policies and procedures as it relates to the response to customer inquiries on technical products and services including installation, operational functions, troubleshooting and maintenance
- Guide junior team members who provide customers with preventative maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction
- Plan to implement, analyze, maintain, and support PC security
- Locate and repair security problems and failures
- Provide Technical Support to OD staff related to PC security
- Develop and maintain documentation to maintain secure computing environment
- Perform system and application vulnerability testing and communicate results to management
- Serve as point of contact for all warranty and non-warranty parts replacements
- Provide escalated Technical Support
- Test, document and recommend applications and operating system updates
- Diagnose and repair Windows Desktop software
- Serve as liaison to leadership on treads and/or recurring issues with hardware and software
- Provides status of all retired/decommissioned hardware to IT leadership
- Work with vendors and business partners to remediate hardware and applications challenges
Job Qualifications
Education:
- High School Diploma or equivalent
Experience:
- 5 years of experience providing Technical Support
- Advanced Technical Support knowledge including Active Directory, end-user device computing and security
- Knowledge of all major computer brands, their warranty processes and replacement policies
- Knowledge of software, technologies, and applications
- Excellent verbal and written communication skills
- Strong interpersonal skills
Working Days:
Shift and hours to be determined. Working Shift:
Shift and hours to be determined. Work Days and Shift are estimates and are subject to change, at any given time, based on job scheduling and/or business levels. Any information listed regarding Days and Shifts shall be considered a guideline of expectations for the specific position at the time of posting.
Join the OD Family Today!
As a Full Time member of our Family, you and your family are eligible to receive:
As a Full Time member of our Family, you and your family are eligible to receive:
- Health, Dental & Vision Benefits
- Short Term & Long Term Disability
- Flex Spending Accounts
- 401(k) Retirement Plan
- Life Insurance
- Wellness Program
- Credit Union access, Vacation & Holiday
- “Birthday Holiday” who doesn’t love some extra attention on their Birthday?
Old Dominion Freight Line, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, and/or gender expression, sexual orientation, age, disability, pregnancy, genetic information, military status, Vietnam Era and/or veteran status, or any other characteristic protected by applicable law(s).
