Address
Form of work
SalaryCompany Description
At TechRyde, we make software that helps restaurants run smoothly. Imagine if ordering food online or in-person was super easy and quick, and the restaurant could manage everything effortlessly. That's what we do! We simplify restaurant operations, making it easier for them to serve customers better. Whether it's managing menus, preparing orders, or keeping customers happy, our software does it all. We're seeking individuals who are passionate about revolutionizing the restaurant industry and are eager to contribute their expertise to our team. Join us in shaping the future of dining technology!
Job Description:
We are seeking a proactive and customer-focused Technical Support Specialist to join our team. As a provider of restaurant technology solutions, we are dedicated to ensuring our clients receive excellent support and service. The primary responsibility of this role is to handle support queries, manage team members across different locations, maintain service level agreements (SLAs), and assist in various technical aspects including software installations, system testing, and customer onboarding.
Key Responsibilities:
- Support Query Handling: Provide timely and effective Technical Support to restaurant clients, addressing their queries and issues via phone, email, or ticketing system.
- SLA Management: Monitor and manage service level agreements (SLAs) to ensure timely response and resolution of support tickets, minimizing escalations and meeting client expectations.
- Team Management: Coordinate and supervise a team of support staff, including remote team members located in other regions like India, ensuring smooth operations and high-quality support delivery.
- Software Installations: Occasionally perform software installations and configurations for clients, ensuring compatibility and functionality according to their requirements.
- Integration Onboarding: Assist clients in onboarding with third-party integrations such as UberEats, Grubhub, and other delivery platforms, ensuring seamless integration and functionality.
- System Testing: Collaborate with the QA and development teams to conduct system testing, identify bugs or issues, and ensure the reliability and performance of our software solutions.
- Sales Support: Provide technical assistance to the sales team during pre-sales activities, including product demos, technical presentations, and addressing customer inquiries.
- Documentation and Training: Create and maintain support documentation, knowledge base articles, and training materials to empower clients and internal teams with technical knowledge.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Proven experience in Technical Support roles, preferably in the restaurant technology industry.
- Strong technical aptitude with the ability to troubleshoot software and hardware issues effectively.
- Experience in team management and coordination, particularly with remote teams.
- Excellent communication and interpersonal skills, with a customer-centric approach.
- Familiarity with restaurant management systems, POS systems, and third-party integrations is a plus.
- Ability to work under pressure and meet tight deadlines in a fast-paced environment.
- Willingness to occasionally work outside regular hours to accommodate client needs or project requirements.
If you are a motivated and technically skilled individual with a passion for customer service and technology, we encourage you to apply for this exciting opportunity. Join our team and play a key role in providing exceptional support to our restaurant clients.
Job Type: Contract
Pay: $50,472.57 - $60,784.17 per year
Benefits:
- Dental insurance
- Paid time off
- Vision insurance
Compensation package:
- 1099 contract
- Hourly pay
- Yearly bonus
Experience level:
- 2 years
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
- Morning shift
Experience:
- restaurant technology support: 1 year (Required)
Work Location: Remote
