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SalaryWelcome to Buhler, where innovation meets opportunity! Are you ready to embark on an exciting journey in the biotech industry? Join us as a full-time remote Technical Support Engineer in Plymouth, MN, and become a vital part of our dynamic team.
WHY YOU SHOULD JOIN US
For this remote Technical Support Engineer position, we offer competitive pay, comprehensive benefits, and an unparalleled opportunity to make a difference in the world of biotech. Our amazing benefits package includes:
- Career and personal development
- Cross-cultural working environment
- Health-care program
- Employee benefits and discounts
- Profit-sharing
- Seniority bonus
- Health, dental, vision, and life insurance
- Short- and long-term disability coverage
- 401(k) with 6% company contribution
- Health Savings Account (HSA)
- 15 days vacation
- Sick time
- Maternity and paternity leave
ABOUT OUR COMPANY
Buhler Group is a family-owned Swiss company that creates sustainable innovations for a better world. Our aim is to transform the world's most pressing food and mobility challenges into sustainable technology, process solutions, and business models. Two billion people each day enjoy foods produced on Bühler equipment, and one billion people travel in vehicles manufactured with parts produced with our machinery. Having this global relevance, we are in a unique position to turn today's global challenges into sustainable and good business.
At Buhler, our employees are empowered to show initiative and take responsibility. In our family-oriented company, personal success goes hand in hand with shared success, which is why we foster a diverse and inclusive workplace where integrity and courage are key drivers of our success. When you join our team, you get access to personal development opportunities and exceptional benefits to encourage you to make a difference in the lives of our customers.
ARE YOU THE TECHNICAL SUPPORT ENGINEER OUR TEAM NEEDS?
- Technical diploma or higher degree in mechanical, electrical, or automation engineering or related field
- 2+ years of experience in process automation (process control system, visualization system), or customer service
- Ability to understand process flows, P&ID, wiring diagrams or electrical circuits, HMI, and manuals
- Excellent interpersonal skills, phone etiquette, teamwork ability, and customer orientation
- Ability to read and interpret code of PLC (Programmable Logic Controllers) programs
- Experience in industrial standards (ProfiNet, Profibus, network topology)
- Basic knowledge of Windows Server, VMware, TIA Portal, SAP C4C (Cloud 4 Customer), TeamViewer, and STEP7
- Ability to travel 10% - 20%
Field service experience is highly preferred. The ability to speak additional language skills such as Spanish or Portuguese is also a huge plus!
WHAT VITAL ASSISTANCE DO YOU PROVIDE?
As a remote Technical Support Engineer, you'll work full-time according to a schedule in shifts, with the flexibility to accommodate weeknights and weekends on a rotating, on-call basis.
As a remote Technical Support Engineer, you'll spend your days providing troubleshooting and resolution of software and hardware issues reported by customers. You'll deliver high-quality and remote customer support in a contact center format, using a global ticketing system, for various products and applications across business units. Additionally, you'll complete task management in the ticketing system/service cloud and initiate the quality notification process.
Your proactive communication with local Buhler organizations, specialists, and external customers will be key in resolving issues and ensuring high customer satisfaction. You'll also collaborate with Buhler organizations to arrange services for repairing or replacing defective products. You will support digital service solutions for our local Buhler organizations and customers, utilizing data analytic dashboards, system notifications, and early warnings from IoT.
JOIN THE FUTURE OF BIOTECH!
Are you ready to take the next step in your career? Apply now with our quick and easy 3-minute mobile-friendly initial application process. Join us at Buhler and be a part of shaping the future of biotech!
