Technical Support Engineer

Benefits:

• 401(k)
• 401(k) matching
• Competitive salary
• Health insurance
• Paid time off
• Training & development

Company Overview
If you have a background and skillset for IT and a determined mindset to overcome any obstacle, youll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. Thats a good thing since technology is always advancing, creating an environment thats fast-paced and dynamic. When you work for a local office, youre part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
Summary
The Technical Support Engineer's role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the Technical Support Engineer will be to respond to support requests in a timely manner, be the initial reference point for all IT support-related tickets, and ensure the satisfaction of the end-user, among other technical duties. Technical Support Engineers are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels, and customers daily.
Job description
The ideal candidate will have previous experience in an MSP environment with the ability to deliver excellent service, multi-task and pay attention to details. They will work alongside other engineers and technicians in a team environment to ensure highest levels of service, and manage any problems that arise.
Responsibilities

• Network and server solution design and architecture
• Network firewall and switch administration and maintenance
• Support clients helping ensure their systems are available and secure
• Server administration via Active Directory, File & Print services, DNS, DHCP
• Use remote tools and diagnostic utilities to aid in resolving support requests
• Provide support of incoming requests to the service desk via telephone, web portal and email to ensure courteous, timely, and effective resolution of end-user issues
• Prioritize incidents and service requests according to defined processes to meet defined SLAs
• Use remote tools and diagnostic utilities to aid in resolving support requests
• Install and configure hardware and software components throughout various network infrastructure devices
• Establish good relationships with all departments and colleagues
• Ensure company safety and security standards are met

Qualifications

• Ideally prior experience working in the MSP space (2 Years +)
• Experience in configuring, monitoring and troubleshooting systems
• College diploma or university degree in the field of Computer Science and/or 3 years equivalent work experience
• Microsoft 365 administration experience
• Experience with desktop and server operating systems including Windows 11, Windows 10, Microsoft Server and Mac OS
• NinjaOne RMM and Autotask PSA Experience a plus
• Valid Driver License and ability to drive to customer locations when required

Flexible work from home options available.