Technical Support Analyst I

Work directly with customers and users of our hardware and software, and be able to identify, diagnose, and resolve technical issues.

RESPONSIBILITIES

Technical Support:

• Oversee the day to day support of hardware and software user issues.
• Answer inbound Technical Support calls and emails
• Act as the customer’s initial point of contact for technical issues.
• Troubleshooting of LAN/WAN connectivity issues
• Aids in the support of the Time and Attendance Application.
• Provide accurate and timely logging of problems.
• Escalate issues to senior analysts as appropriate.

Documentation:

• Documents specific duties, activities, problems solved and issues resolved
• Assists in the documentation of the network as it relates to Time and Attendance.
• Provides and updates training documentation.

Miscellaneous:

• Attends meetings and serves on committees, as requested
• Regular attendance as required
• Performs additional duties and assignments as requested

Education/Certification:

• Bachelor's Degree

Experience:

• Experience in network administration
• Computer, network operations and maintenance
• LAN/WANs
• Microsoft Operating Systems

Skills/Abilities:

• Evaluate critical systems, prioritize workflow and determine solutions
• Excellent written and verbal communication skills
• Interpret and apply laws, regulations and policies
• Provide technical assistance for computer problems
• Read and understand technical manuals
• Work for extended time at keyboard/terminal
• Maintain effective working relationships with supervisor and coworkers
• Work flexible hours, including weekends and evenings

Paycom is an equal opportunity employer and prohibits discrimination and harassment of any kind. Paycom makes employment decisions on the basis of business needs, job requirements, individual qualifications and merit. Paycom wants to have the best available people in every job. Therefore, Paycom does not permit its employees to harass, discriminate or retaliate against other employees or applicants because of race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status or any other consideration made unlawful by applicable laws. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment. The Human Resources Department has overall responsibility for this policy and maintains reporting and monitoring procedures. Any questions or concerns should be referred to the Human Resources Department. ****To learn more about Paycom's affirmative action policy, equal employment opportunity, or to request an accommodation - Click on the link to find more information: paycom.com/careers/eeoc