Technical Support - 3Rd Shift

Description:

TEKsystems is partnering with a local client in the search for a 3rd ShiftTechnical Support Technician role. The Technical Support Technician will provide timely response to customer service requests, evaluate the root cause and coordinate resolution while reporting status within established best practices and in accordance with all customer specific material or process requirements.

• In-bound call reception of client Service queue for field technicians reporting status or requesting direction
• Out-bound calling to field technicians to gather status or provide direction when length of time at customer location that has elapsed or the scope of issue has created a scenario that requires immediate and repeated contact
• Ensure that the field technicians time spent onsite is utilized in the most efficient fashion possible
• Document the status of and provide direction to technicians in the field performing work on service requests
• Ensuring all necessary onsite arrangements or customer provided and/or shipped equipment confirmations have been made prior to scheduling of technician
• Entering brief updates in customer databases per established best practices and (or) customer requirements.
• Closing out completed service requests in internal and/or customer database
• This position will be supporting field techs that are in stores dealing with miscellaneous issues.

Skills:

Technical Support, Customer Service, Troubleshooting

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.