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Form of workJob Description
Join our dynamic team at PASS as a Technical Specialist, where you will play a crucial role in providing advanced technical support. As a key member of our technical services team, you will be responsible for troubleshooting, engineering solutions, and delivering high-level technical assistance to clients, field technicians, and internal stakeholders.
What you’ll be doing:
Client Technical Support:
- Handle Tier 2 escalations for client services, providing immediate support for critical service issues.
- Provide remote service for both service contract and non-service contract clients.
- Document completed work appropriately in our system.
Technician Field Support:
- Offer advanced technical remote support for security system issues, coordinating programming and system testing with field technicians.
- Coordinate elevated dealer support beyond standard technical assistance.
- Systems Reviews and Documentation:
- Review work orders for technical red flags before installation.
- Ensure proper documentation during install-to-service handoffs.
System Pre-Programming:
- Pre-program Intrusion, CCTV, and Access Control systems for approved projects.
- Collaborate with contractors on system installation, testing, and deployment.
- Document all project information and specifications for future reference.
Client Training:
- Conduct remote training sessions via Teams/Zoom, providing scheduling flexibility.
- Offer on-site training when necessary.
Other Duties as Assigned.
Qualifications:
- Degree in a relevant technical field (e.g., Electrical Engineering, Computer Science, Information Technology) or equivalent practical experience.
- In-depth knowledge of security systems, access control, and CCTV technologies.
- Excellent communication and organization skills to document and communicate action items clearly.
- Experience in collaborating with project managers and sales management on new products and software preferred.
- Ability to provide advanced technical remote support and escalate when necessary.
The PASS Benefit:
- $26-$36 / hour based on experience
- 401(k) Retirement Plan with Employer Match.
- Paid Time Off.
- Health/Medical Insurance.
