Technical Service Trainer

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Vision insurance
• Wellness resources

Job Summary
The Service Trainer is the responsible for creating service training materials and teaching the materials to HC Forklift America (HCFA) employees and our dealer network service technicians. This position works with HCFA service experts and service management for source material but must be able to create training presentations and materials self-sufficiently. This is a new position and much of the material must be created from scratch. Some travel (25-40%) will be required as needed to provide regional training for our dealer network.
General Accountabilities

• Create service training presentations for multiple systems on each forklift type
• Create training curriculums based on student competencies
• Present the materials to the class in clear and concise manner
• Classroom teaching and hands-on teaching capabilities
• Develop online training materials
• Teach online webinar type classes as needed
• Coordinate guidance and support from the service experts on material creation
• Clear understanding of diagnostic and troubleshooting practices
• Travel as needed to provide offsite service training to our dealer partners
• Duties assigned in addition as is required.

Job Qualifications

• Associates Degree, technical degree in related field, or related experience.
• 5+ years of related technical field experience specific to forklifts
• 3+ years training dealers and employees in forklift mechanics, or 5+ years in mobile industrial equipment
• Strong technical knowledge of electric, LPG and diesel forklift service
• Strong experience with electrical systems, hydraulic systems, and powertrain
• Experience with motive power batteries and chargers. Lithium-ion experience a plus.
• Current Forklift certification and able to maintain.
• We will consider remote for this position, but it is preferred that the candidate work at our office in Charlotte, NC full time.
• Please do not apply unless you meet the job qualifications. Automotive only experience does not apply to this position.

Skills

• Ability to learn quickly and apply that knowledge
• Trustworthy and reliable
• Clear and articulate presentation skills
• Excels in communication both written and verbal.
• Team building
• Time management
• Attention to detail
• Organized
• Critical thinking
• Logical processing
• Process driven
• Workflow savvy
• Computer literate: Microsoft Applications and cloud-based platforms

Job Type: Full-time
Salary: From $80,000.00 per year
Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Education:

• Associate (Required)

Experience:

• Service Trainer in Forklift Industry: 5 years (Required)
• Materials handling: 5 years (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: Multiple locations

Flexible work from home options available.