Technical Service Rep

NuAire is a dynamic and innovative company that provides world-class laboratory equipment to support cutting edge technology in research and healthcare industries. NuAire is a family focused company - a company that is about people, our employees, and our customers.

We are looking for a Technical Service Representative to join our team and provide exceptional customer service. You can enjoy the satisfaction of using your mechanical / electrical skills to help analyze and troubleshoot the service requirements of our customers while working in a positive and encouraging office environment. At NuAire, your career makes a difference, and you will be part of a company that focuses on technology that helps improve lives.

Responsibilities:

• Teach - Explain installation, diagnostic and repair issues to our customers in a way that is easy to understand, over the phone or via email.
• Investigate and Solve - Discuss, resolve, and coordinate customer service activities with personnel from various departments within the company.
• Customer Relations – Build relationships with our customers and handle solutions with our customers in a professional and friendly manner.
• Dynamic and Fast-paced – Demonstrate superior customer care by quickly responding to customer concerns/challenges.
• Build Partnerships – Work with an extended group of trained field service technicians professionals to coordinate equipment repair.
• Follow Through - Document and maintain warranty / repair records and ensure customer needs and expectations are met.
• This is a desk position with opportunity to travel infrequently.

Qualifications:

• High School diploma or equivalent.
• Two to four degree (electrical / mechanical) or 3 years electrical service department experience preferred.
• Mechanical aptitude.
• Ability to work on multiple projects.
• Technical or Customer service experience troubleshooting various levels of mechanical or electrical challenges.

Knowledge/Skills:

• Ability to speak clearly and accurately using proper phone etiquette.
• Ability to logically solve problems (mechanical / electrical).
• Basic knowledge of electrical wiring.
• Ability to read mechanical and/or electrical schematics.
• Basic knowledge of mechanical systems.
• Exercises discretion and independent judgment.
• Proficient in MS Office products.

Full time position: Monday – Friday, 8:00 a.m. - 4:30 p.m.  

Salary range: $24.00 to $26.00 per hour.  Starting wage will be dependent on experience level.

NuAire, Inc. offers the following comprehensive and competitive benefit programs:

• A Competitive Wage
• Full Benefits Package (Medical, Dental, Vision, Disability, Life)
• Flexible Spending Accounts
• Employee Assistance Program
• 401(k) Plan with Company Match
• Paid Time Off / Holiday Pay
• And more!

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