Address
Form of workAbout TRI-K
Since 1974, TRI-K Industries, Inc. has been a leading manufacturer of specialty ingredients, bringing innovative concepts and products to life for the cosmetics industry. TRI-K strives to keep ahead of the curve with a specialization in cosmetic proteins and multi-functional peptides, natural actives, preservatives, and mild surfactants. TRI-K is a member of the Galaxy Group, with sales offices, manufacturing facilities and partners around the world. At TRI-K, we combine an awareness of consumer trends with innovative technologies to maintain our superior offering in the industry. Our in-house development team is constantly pioneering the discovery of new materials, resulting in enhanced consumer benefits. TRI-K Industries is a wonderful place to start your career with opportunities to learn and grow.
Role Summary: Answers customer technical inquiries and assists in resolving quality complaints. Provides written/verbal communication and documentation in response to customer and account manager technical and Regulatory information inquiries This role will support the preparation, review and submission of documents to the Regulatory and other global authorities leading up to marketing authorization. Specialists collaborate with stakeholders from commercial, quality, product, and program teams to assure that our products are presented to regulatory authorities according to all applicable regulations in alignment with the company's strategic goals.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Other requirements: Approximately 10% travel may be required.
Requirements
Competency:
To perform the job successfully, an individual should demonstrate the following competencies: Analytical - Synthesizes complex or diverse information. Problem Solving - Gathers and analyzes information skillfully. Interpersonal - Maintains confidentiality. Oral Communication - Demonstrates group presentation skills. Written Communication - Writes clearly and informatively. Quality Management - Demonstrates accuracy and thoroughness. Adaptability - Adapts to changes in the work environment; Manages competing demands. Attendance / Punctuality - Ensures work responsibilities are covered when absent. Dependability - Responds to management direction; Completes tasks on time or notifies appropriate person with an alternate plan. Initiative - Undertakes self-development activities. Innovation - Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention. Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently. Professionalism - Reacts well under pressure. Safety and Security - Uses equipment and materials properly.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
Bachelor's degree in science; Minimum 1 year related experience and/or training; or equivalent combination of education and experience.
Language Ability:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients and customers.
Math Ability:
Ability to perform mathematical calculations. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills:
To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software; Internet software
Certificates and Licenses:
No certifications needed.
Supervisory Responsibilities:
This job has no supervisory responsibilities.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This is an environment with many interruptions.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand, walk and commute to warehouse and reach with hands and arms. The employee is occasionally required to climb. Specific vision abilities required by this job include Close vision, Distance vision and Ability to adjust focus.
We offer a competitive compensation package including:
•Medical
•Dental
•401 (K)
•Vision
•Paid Time Off
•Life Insurance
•In addition to other programs and plans
TRI-K Industries is an equal opportunity employer and we celebrate and value diversity in our workforce. Hiring decisions are based on qualifications, merit, and business needs.
Since 1974, TRI-K Industries, Inc. has been a leading manufacturer of specialty ingredients, bringing innovative concepts and products to life for the cosmetics industry. TRI-K strives to keep ahead of the curve with a specialization in cosmetic proteins and multi-functional peptides, natural actives, preservatives, and mild surfactants. TRI-K is a member of the Galaxy Group, with sales offices, manufacturing facilities and partners around the world. At TRI-K, we combine an awareness of consumer trends with innovative technologies to maintain our superior offering in the industry. Our in-house development team is constantly pioneering the discovery of new materials, resulting in enhanced consumer benefits. TRI-K Industries is a wonderful place to start your career with opportunities to learn and grow.
Role Summary: Answers customer technical inquiries and assists in resolving quality complaints. Provides written/verbal communication and documentation in response to customer and account manager technical and Regulatory information inquiries This role will support the preparation, review and submission of documents to the Regulatory and other global authorities leading up to marketing authorization. Specialists collaborate with stakeholders from commercial, quality, product, and program teams to assure that our products are presented to regulatory authorities according to all applicable regulations in alignment with the company's strategic goals.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Responds to customer inquiries and solicits information as needed
- Assists the sales and marketing with technical questions and requests
- Assists in creation, dissemination and maintenance of TRI-K product technical documents
- Maintains a product information database to facilitate inquiry responses
- Assists in various aspects of the quality complaint / resolution process including customer, departmental, supplier, and third-party Lab interaction
- Proactively monitor and communicate to senior manager any new or changing regulations; assess previously approved assets to identify product documentation not meeting newest restrictions.
- Evaluates documentation for competitive products, new and alternate vendors of existing TRI-K products
- Completes customer forms and questionnaires and coding packets
- Logs and tracks progress of customer information requests
- Updates customer inquiries into SalesForce database
- Assists Marketing with information and trade show materials requests
- Performs other miscellaneous laboratory and clerical tasks to fulfill the responsibilities of the Technical Service function.
- Partner with Product Innovation, Claims and marketing teams to provide education and guidance on product claims and to ensure clear understanding of global guidelines for all markets.
- The role will also be responsible for ensuring customer inquiries are answered quickly and accurately, ensuring one common, consistent message globally.
- Travel to warehouse to sample product for evaluation
- Attend regulatory summits or meetings as required
Other requirements: Approximately 10% travel may be required.
Requirements
Competency:
To perform the job successfully, an individual should demonstrate the following competencies: Analytical - Synthesizes complex or diverse information. Problem Solving - Gathers and analyzes information skillfully. Interpersonal - Maintains confidentiality. Oral Communication - Demonstrates group presentation skills. Written Communication - Writes clearly and informatively. Quality Management - Demonstrates accuracy and thoroughness. Adaptability - Adapts to changes in the work environment; Manages competing demands. Attendance / Punctuality - Ensures work responsibilities are covered when absent. Dependability - Responds to management direction; Completes tasks on time or notifies appropriate person with an alternate plan. Initiative - Undertakes self-development activities. Innovation - Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention. Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently. Professionalism - Reacts well under pressure. Safety and Security - Uses equipment and materials properly.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
Bachelor's degree in science; Minimum 1 year related experience and/or training; or equivalent combination of education and experience.
Language Ability:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients and customers.
Math Ability:
Ability to perform mathematical calculations. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills:
To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software; Internet software
Certificates and Licenses:
No certifications needed.
Supervisory Responsibilities:
This job has no supervisory responsibilities.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This is an environment with many interruptions.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand, walk and commute to warehouse and reach with hands and arms. The employee is occasionally required to climb. Specific vision abilities required by this job include Close vision, Distance vision and Ability to adjust focus.
We offer a competitive compensation package including:
•Medical
•Dental
•401 (K)
•Vision
•Paid Time Off
•Life Insurance
•In addition to other programs and plans
TRI-K Industries is an equal opportunity employer and we celebrate and value diversity in our workforce. Hiring decisions are based on qualifications, merit, and business needs.
