Address
Form of work
SalaryThis is an entry level position with a strong focus on Customer Service
Objective:
Customer Service/Technical Support Specialist must be able to communicate successfully with our customers with questions and interface with Engineering department to resolve customer question/ trouble shoot or complaints.
Key Responsibilities:
➢ Responds to customer support requests for assistance via phone, email or video conference.
➢ Provides first-level contact and problem resolution for all users with mechanical or electrical issue.
➢ Highly self-motivated and able to work both on a team and independently.
➢ Excellent attention to detail and sense of urgency.
➢ Strong communication and interpersonal skills.
➢ Provides accurate and timely documentation of problems, notes, and resolutions for all incidents in the ticketing system.
➢ Escalates problems as appropriate.
➢ Utilizes world-class customer service skills.
Qualifications:
- 2+ years’ experience as customer service, with product support a plus
- Knowledge of basic hand tools
- Ability to address customer concerns and provide feedback
- Ability to use computers, Knowledge of using Microsoft Office
- Excellent communication, troubleshooting and problem-solving skills.
- Must be hard working, self-motivated and willing to learn in depth product functioning.
Job Type: Full-time
Pay: $19.00 - $21.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Work Location: In person
