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Form of workJob Description
Our client, a leading payment solution firm is looking to hire a Technical Customer Service Resource
Duties :
Duties :
- Receives and responds, via telephone, email, chat or SMS to Technical Customer Service requests, inquiries and problems. Utilizes various databases to select the best processing method and explains the solution to the client in order to resolve the inquiry. Maintains an accurate and complete record of all inquires and problems handled. Operates a personal computer, mainframe, software packages and front end programs related to the client.
Skills :
- Excellent verbal and written communication skills, particularly phone and email correspondence.
- Ability to listen to and understand client issues and respond appropriately.
- Personal track record of being thorough, courteous and responsive in Customer Service.
- Ability to analyze information and use logic to address client issues and problems.
- Ability to work through difficult or emotional customer situations.
- Basic computer skills.
- Learn and master the AdvancedMD SAAS suite and grow knowledge continually.
- Troubleshoot and research problems and leveraging knowledge base and technical manuals.
- Identify potential software bugs and document the steps to reproduce them
Education :
- High School diploma or equivalent required.
- Minimum of one year of work experience in a medical office environment, Customer Service, IT, or support desk role.
Interview process:
- 2 panel/ virtual 30-45 min
- Will touch on experience.
Culture-
- Manager promote an inclusive culture by hosting breakfast occasionally and office lunches. Holiday games played to encourage a happy atmosphere.
Dress-
- Business casual
