Address
Form of workImmediate need for a talented Technical Customer Service Representative. This is a 06+ Months contract opportunity with long-term potential and is located in South Jordan, UT(Onsite). Please review the job description below and contact me ASAP if you are interested.
Job ID: 23-53731
Pay Range: $17 - $18/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
- Receives and responds, via telephone, email, chat or SMS to Technical Customer Service requests, inquiries and problems.
- Utilizes various databases to select the best processing method and explains the solution to the client in order to resolve the inquiry.
- Maintains an accurate and complete record of all inquires and problems handled.
- Operates a personal computer, mainframe, software packages and front end programs related to the client.
Key Requirements and Technology Experience:
- Learn and master the AdvancedMD SAAS suite and grow knowledge continually.
- Troubleshoot and research problems and leveraging knowledge base and technical manuals.
- Identify potential software bugs and document the steps to reproduce them
- Excellent verbal and written communication skills, particularly phone and email correspondence.
- Ability to listen to and understand client issues and respond appropriately.
- Personal track record of being thorough, courteous and responsive in Customer Service.
- Ability to analyze information and use logic to address client issues and problems.
- Ability to work through difficult or emotional customer situations.
- Basic computer skills
Our client is a leading Financial Services organization and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
