Technical Consultant

For our office in Florida, USA we are seeking a

Technical Consultant

We have a great career opportunity for an experienced Technical Consultant. Your main responsibility will be working with a team of consultants to manage service-related tasks and projects while establishing relationships with external clients and servicing NAPA systems and software.

We also offer a very comprehensive benefits package:

• 100% Health Insurance
• Dental, Vision and Life Insurance
• Generous Paid Time Off
• Employer matching 401K
• Yearly Company bonus
• and much more!

Job Description

Technical consultant’s main responsibility will be to install, update, and maintain NAPA software onboard our customers’ vessels. Working with the NAPA team, you will also manage and address client service requests, error reports, and troubleshooting needs for NAPA software solutions. Throughout these activities, you will be responsible for collaborating with NAPA team members and communicating directly with our customers to provide guidance, technical support, and progress updates for your projects.

NAPA offers a competitive salary and benefits package, in addition to interesting tasks in an international company, diverse opportunities to develop yourself and your professional skills, opportunities for travel to cruise destinations, as well as possibility to work with the latest technologies. We work using agile methods and modern cloud-based solutions. Our management model is self-organizing. This means you will have a great flexibility; you can manage yourself, work independently and have more freedom to make decisions on your own. We trust you are responsible about your work and look forward to contributing to NAPA success as a valued team member.

Responsibilities

• Accountable for onsite and remote support to our clients
• Install, configure, and deploy new hardware / software as well as upgrades and maintenance
• Provide troubleshooting, technical support, and service for NAPA’s software and related networks – chiefly within the Windows Operating System
• Provide our customers with training, technical consulting and mentoring in the use of NAPA software to efficient use and understanding of NAPA’s capabilities
• Provide high-quality Customer Service and Technical Support by responding to client requests and inquiries in a timely and professional manner
• Manage, address, and document customer support requests through our ticketing and data management system
• Collaborate with NAPA team members to investigate technical problems and determine solutions
• Ensure customer satisfaction and deliver exceptional client service on a day-to-day basis
• Actively initiate discussions and seek customer feedback and to identify potential improvements for NAPA products and services
• Collaborate with the NAPA team to understand customer needs and identify new business opportunities and product offerings
• Communicate directly with the NAPA team, Class society representatives, and third-parties on a regular and ongoing basis

Required Skills

• Relevant education (B.Sc./M.Sc. in Naval Architecture or IT fields – or similar)
• Professional experience in the fields of shipping and IT/network infrastructure or related areas
• Ability to build and maintain professional relationships with customers and their representatives emphasizing excellent customer service
• Ability to communicate clearly and professionally to provide exceptional customer service – in person, in remote meetings, over the phone, and through email
• Strong critical thinking and problem-solving skills, with ability to address both technical problems and human errors
• Hands-on, development-minded person who has a passion to learn new things
• Self-motivated, practical thinker with strong decision-making skills and confidence to make sound judgement calls when required
• Excellent time and project management skills
• Good communication and people skills
• Ready and willing to travel
• Must be authorized to work in the USA without sponsorship

Preferred Skills

• Knowledge of ship operations
• Experience in working with computers and networks in Windows domain
• Experience working within the cruise industry
• Familiar with conducting trainings and providing technical advice
• Prior knowledge or experience with NAPA products

NAPA as an employer

Meaningful work

We are proud to play our part in creating a sustainable world, and a career at NAPA means working with a purpose. We focus on building the best possible products for our customers, with whom we have close and long-lasting relationships. We protect the environment and human life at sea, by powering safer and greener vessels with our technology.

Self-management

We are a self-managed organization. The core of our self-management philosophy is trust. We trust our employees to make the right decisions, to take care of their personal growth – we provide several opportunities for that — and to manage their own working time.

People

Enjoying working together is one of our core values. Learning from and respecting each other provides a healthy and pleasant working environment. We as NAPArians share our knowledge and help each other when needed. NAPA has offices and customers around the world, and you will be able to meet people from many different cultures. We are a diverse family with a shared goal.

* Salary commensurate with experience.

* No sponsorship is available for this position.

Job Type: Full-time

Pay: $80,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Compensation package:

• Yearly bonus

Schedule:

• 8 hour shift

Ability to Commute:

• Fort Lauderdale, FL 33316 (Required)

Willingness to travel:

• 50% (Required)

Work Location: In person