Technical Consultant - Hie Production Support, Intersystems/Hl7

Technical Consultant (Production Support Team) Government Support & Consulting/NC Health Information Exchange (NC HIE)-Hybrid or Remote 

Nice to meet you!

We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.

We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you'll find it here.

About the job

As a Production SupportTechnical Consultant, you will support SAS US Government & Public Sector Healthcare services and support engagements by providing technical support, trouble shooting, root cause analysis and remediation for large-scale projects that utilize healthcare interoperability standards, specifically in the context of a Health Information Exchange (HIE).  

This individual will use their hands-on development experience to support the full product suite, diagnose issues and debug, correct, and maintain an Intersystems Healthshare platform and any related integrations while using best practices, providing technical and strategic support to interface development and broader support resources, and staying current on industry activities to serve as a domain expert.   In addition, the resource will proactively identify and communicate the impact of technical considerations to internal and external leadership, stakeholders, and non-technical business users.   

As a Production SupportTechnical Consultant, you will:

• Collaborate with a matrixed team to support, maintain, and execute standard operations and special projects within the SAS US Public Sector Healthcare Practice regarding LIVE and in PRODUCTION 24/7 applications and integrations.
• Provide hands-on technical remediation expertise and consulting for large-scale customer projects and implementations that utilize healthcare interoperability standards (e.g., HL7/FHIR, CDA, IHE, X12).
• Provide Intersystems HSPI Support with a focus on improving Data Quality and addressing historical issues.
• Advise on technical design best practices for healthcare interfaces to ensure health of all functionality transitioned to the Support Team.
• Author RCA, technical design remediation and specification documents for internal and external audiences.
• Deliver level of effort estimates, assumptions and risks associated with implementing new/upgraded technical solutions or reported issues/defects that leverage healthcare interoperability standards.
• Research and design technical implementation solutions that utilize SAS software, with thorough consideration of “best in breed” technologies.
• Stay current on industry activities related to interoperability standards and the tools/software used to support these standards. 
• Understand the ISC general data structure to assist in creating needed customer/management reports and analytics using SAS tools
• Participate in product and solution training to acquire and maintain a detailed level of product knowledge of core components of SAS offerings.
• Provide rotational, Level-2 for Frontline HelpDesk Team and on-call support for Severity Level 1/0 Issues (afterhours and holidays)

Additional Responsibilities

• Ability to communicate with people of various technical and business backgrounds
• Ability to engage with customers to identify business problems and requirements
• Deep knowledge of current issues and trends within healthcare interoperability, specifically in the context of Health Information Exchange
• Exposure to SAS products
• Ability to relate current industry issues and trends to SAS offerings
• Excellent written, verbal, and interpersonal communication skills
• Strong problem-solving skills
• Easy to work with, prefer a team environment (sometimes matrixed). 
• Execute on and own certain functions directly, while also recognizing the importance of serving as a technical subject matter expert in a supportive role.
• Serve as a technical resource for, scaling, maintaining, and managing the Intersystems Healthshare platform and related integrations a plus.

Required Qualifications

• Bachelor's degree preferably in Computer Science, or related field
• At least 5 years developing and maintaining healthcare interfaces that utilize interoperability standards (e.g., HL7/FHIR, CDA, IHE, X12)
  • Experience developing and maintaining healthcare interfaces using Intersystems HealthShare products
  • Experience using an HL7 integration engine (e.g., Intersystems Ensemble, Nextgen/Mirth, Rhapsody, Cloverleaf).
• Experience in a customer facing role
• Knowledge of software deployment tools and products in a healthcare setting
• Knowledge of the Intersystems technology stack, i.e., Caché, Healthshare, Ensemble, HSPI in a Healthcare environment
• Knowledge of the Intersystems HSPI Worklists, Matching Algorithms and Tuning.
• Gathering technical requirements and presenting technical information to broad teams, leadership, and non-technical audiences which may include healthcare executives and care providers
• Technical writing skills and experience creating technical specification documents for distribution externally
• Laser focused ability to problem solve as well as resolve issues in a timely or iterative way to ensure customer/participant impact is at an absolute minimum.
• Willingness and eagerness to grow into new areas of healthcare services and support as needed (e.g., population health, healthcare analytics, receipts based HIE business model, broadened exchange capabilities, new technologies to improve current offerings, etc.)
• Ability to travel as business needs require – Customer is in Raleigh, NC

World-Class Benefits  

Highlights include...

• Comprehensive medical, prescription, dental and vision plans.
• Medical plan options include...
  • PPO with low annual deductible and copays.
  • HDHP combined with a health savings account with a contribution from SAS (no access to on-site health care center).
• Onsite Health Care Center (HQ) that’s free to employees and family members enrolled in the PPO plan. There's a pharmacy too! Not local to HQ? The pharmacy will ship prescriptions for no additional charge!
• An industry-leading 401k plan.
• Generous time away including vacation time, a variety of paid holidays, and our much-loved U.S. Winter Wellness Break between December 25 and January 1.
• Volunteer Time Off, parental leave and unlimited paid sick days.
• Generous childcare benefits for all full-time employees.

Diverse and Inclusive

At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here.

Additional Information:

To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status. SAS is an equal opportunity/Affirmative Action employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law. Read more: Know Your Rights. Also view the Pay Transparency notice.

Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.

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