Company

StripeSee more

addressAddressUnited States
type Form of workFull-time
CategoryInformation Technology

Job description

Technical Account Manager

Stripe

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team   

Technical Account Managers work cross-functionally to support Stripe’s largest and most complex users. Through trusted relationships we offer customized, strategic consultations and proactively identify opportunity areas to help businesses deliver more value to their customers, optimize technical operations on their teams, and accelerate their global growth with Stripe.

What you’ll do

Strategically support Stripe’s largest and most complex users.

Responsibilities

  • Provide a gold standard experience to your assigned accounts’ key stakeholders

  • Work with the wider Operations team to provide current state, resources and knowledge to enable gold standard experience across teams interacting directly with the user via support channels, external documentation, or product/feature feedback or development

  • Foster long term user relationships that grow loyalty to Stripe and Stripe products

  • Work cross-functionally both internally and within your user’s organizations to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption and global expansion

  • Work closely with Account Management and other user facing teams as part of a larger effort to support users on Stripe

  • Lead user facing meetings both in person and through video chat

  • Collaborate on the continued design of this support offering

  • Create user-facing content for long term solutions

Who you are

We are looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

  • 5+ years experience in enterprise level client-facing work

  • Strong product sense and energized by the challenge of solving difficult user related problems

  • Strong written and verbal communication skills

  • Ability to lead complex integration conversations in a highly consultative and proactive manner

  • Familiarity with APIs and ability to explain API concepts to Stripe’s largest and most technical customers

  • Familiarity with SQL and comfort building basic queries and modifying more complex ones

  • Strong technical troubleshooting skills and experience interfacing with technical teams

  • Adept client relationship management skills

  • Ability to engage in business-level and technical conversations at multiple levels of the organization

Preferred qualifications

  • Operations savvy mindset, with an ability to identify and eliminate process friction while continuing to build scalable processes

  • Experience practicing in small to medium scale project management

  • Strong organizational skills and self-starting mindset

  • Ideal experience with tools like Postman, xCode, Python, Webhooks, ETL 

 

Refer code: 9301389. Stripe - The previous day - 2024-05-23 04:15

Stripe

United States
Jobs feed

Maintenance Supervisor

Beach Property Services

Navarre, FL

$22 - $23 an hour

Behavior Consultant BCBA External

Advance Kids

Sacramento, CA

$68.5K - $86.7K a year

Cashier, Foley

Michael Kors

Foley, AL

$25.6K - $32.4K a year

Ride Ops Attendant, Part-Time

Park At Owa Llc

Foley, AL

$14.50 an hour

Behavior Consultant BCBA External

Advance Kids Group

Sacramento, CA

$68.4K - $86.6K a year

BCBA Junior Director

Pacific Autism Learning Services

Roseville, CA

$66,560 - $95,000 a year

Regional Clinical Manager (BCBA)

Behavior Treatment & Analysis

Sacramento, CA

$88,000 - $92,000 a year

Laundry Truck Driver

Surfside Laundry Bayshores

Foley, AL

$18 - $20 an hour

Retail - Team Member- Foley

America's Thrift Stores

Foley, AL

$10 an hour

Entry-Level School-Based Behavior Specialist

Center For Social Dynamics

Sacramento, CA

$20 - $25 an hour

Share jobs with friends

Transactional and Technical Topics - Financial Instruments - Audit Manager

Ernst & Young Llp

Competitive

New York, NY

4 days ago - seen

Transactional and Technical Topics - Financial Instruments - Audit Manager

York State Department Of Labor

New York, NY

4 days ago - seen

Senior Manager, SEC Reporting and Technical Accounting

Biospace

South San Francisco, CA

2 weeks ago - seen

Manager, Technical Accounting

Xylem

$104K - $131K a year

Jacksonville, NC

3 weeks ago - seen

Technical Account Manager

Sigma Equipment

California, United States

3 weeks ago - seen

Account Manager, US RV Sales and Technical Service

Garnet Instruments

$50,000 - $70,000 a year

Granbury, TX

3 weeks ago - seen

Technical Account Manager (IT Staffing)

Ses

$92k-123k (estimate)

Washington, DC

3 weeks ago - seen

Technical Account Manager - Third Party Indices

Bloomberg

Princeton, NJ

4 weeks ago - seen

Technical Product Manager II - SDK Account Experiences

Riot Games

United States

4 weeks ago - seen

Technical Sales Account Manager

Your Basin Jobs

Odessa, TX

4 weeks ago - seen

Accounting Manager

Turbineaero Engines Technics

Tempe, AZ

a month ago - seen

Technical Account Manager II

Advantage Solutions

Saint Louis, MO

a month ago - seen

2114 Senior Manager, Accountant

Harvest Technical Services, Inc.

San Rafael, CA

2 months ago - seen

Technical Account Manager - US

Datadome

New York, NY

2 months ago - seen

Technical Account Manager

Spinen, Inc.

Macon, GA

2 months ago - seen

Lead Technical Account Manager - North America

Job Board

San Francisco, CA

2 months ago - seen