Tech Support Specialist I

Position Summary: 
The Technology Specialist Tier 1 will support the goals of the district and technology department by maintaining systems, peripherals, applications and network infrastructure. This position provides technology-related assistance to all staff as directed by the Technology Coordinator.  This person installs, maintains, operates, and repairs technology equipment, including hardware and software at all district locations.
 
Essential Duties and Responsibilities: (Other duties may be assigned.)

1. Makes decisions and demonstrates actions that support the mission, vision, goals and interests of the school district and of students.
2. Communicates, collaborates, and cooperates with colleagues, supervisors, staff and guests.
3. Maintains confidentiality of student and staff information.  Utilizes confidential and personal information for professional purposes only in accordance with school district policy and regulations.
4. Provides hardware and software support of all staff and students in the school district as directed by the Technology Coordinator. 
5. Assists staff with technology projects including classroom audio and video setups.
6. Ensures efficient and timely responses to technology helpdesk tickets
7. Assists the Technology Coordinator in planning for the delivery of services to staff and coordinating the use of technology for teaching and learning.
8. Supports the use of instructional software in the school district.
9. Maintains, operates and distributes computer equipment and software as assigned.
10. Responsible for setting up equipment for special programs and meetings as required.  Flexible hours may be assigned.
11. Assists in managing the school district's technology resources through equipment scheduling and inventory maintenance.
12. Assists in maintaining the school district's telecommunications systems, website and Internet presence.
13. Installs, monitors and updates software as needed.
14. Performs maintenance tasks on high-use software.  Adjusts network user rights and permissions when necessary.
15. Assists in the operation of the school district's ticketing system.
16. Completes work in established time frame: seeks appropriate tasks when primary tasks are completed or pace is slow.  Consistently arrives at work on time and completes all tasks as directed.
17. Informs the administrator immediately of the existence of any problems deemed to warrant prompt attention, advice or intervention.
18. Performs special assignments and other duties as determined by the administrator.

 
Supervisory Responsibilities:  This job has no supervisory responsibilities.  The employee is responsible for safety, well-being, and work output of others.  In order to perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily.  The requirements listed below are representative of the qualifications, skills, physical demands, and work environment required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
Qualifications - Experiences - Knowledge Requirements:
 

• A completed High School diploma.  60 plus semester hours of college level credit preferred but not required.
• 1-3+ years professional technology support experience, focus in an educational setting preferred
• Excellent oral and written communication skills
• Strong organizational skills for troubleshooting and research
• Experience with Google Workspace/Google Workspace for Education
• Experience with Apple School Manager (ASM) / Apple Business Manager (ABM)
• Experience with Mosyle, JAMF, or other MDM
• Experience with macOS, iPadOS, Chrome OS, and Windows operating systems
• Experience with classroom audio/video, document cameras, and projectors
• Experience with GoGuardian or similar content filtering software
• Experience with PowerSchool or similar SIS 
• Experience with Infinite Visions or similar educational ERP
• Experience with National and State of IL educational assessment applications 
• Experience with inventory and asset tracking systems 
• Experience with Mac, Chromebook, and iPad hardware repairs
• Experience with printer and copier configuration and troubleshooting
• Experience with Active Directory and Group Policy management

 
Skills Required: 

• Ability to work well with fellow employees and provide support/training to non-technical staff
• Ability to travel amongst district schools located in Glen Ellyn and Wheaton
• Ability to manage tasks to required deadlines
• Ability to self-direct and make decisions in absence of supervisor
• Ability to maintain a positive and flexible attitude toward daily responsibilities
• Ability to create and maintain technical documentation
• Ability to support Board of Education Meetings that occur on evening and/or weekends
• Ability to monitor machines via RMM and take appropriate action(s) on as necessary
• Participate in the management of organizational licensing and software renewals

 
Physical Demands: 

• While performing the duties of this job, the employee is regularly required to sit, stand, talk and hear.
• The employee is frequently required to stand; walk, operate office and computer equipment; and reach with hands and arms and will repeat actions with the same hand, arm or finger motion such as when typing.  
• The position requires meeting deadlines with severe time constraints, interacting with the public and staff, irregular or extended work hours.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision and the ability to adjust focus.  In addition, the ability to withstand long-term use of computer monitors is required.
• The employee may lift up to 50 pounds such as reference books or computer monitors.

 
Work Environment: 

• The noise level in the work environment is usually low.
• When visiting a building, the noise level can be loud to quiet and at meetings, moderate.
• Work is usually conducted indoors.  This work could be conducted at any school location.

 
Come join our staff where we offer a full benefit package including but not limited to: Board paid dental insurance for the employee, 90% Board paid BCBS health benefits for the employee, generous paid
sick time and more.